Try Avaya : 74970X valid & accurate questions and answers
Updated: Aug 29, 2026
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Avaya 74970X Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Oceana® Solution Support Exam |
| Exam Number: | 74970X |
| Available Languages: | English |
| Real Exam Qty: | 70 (approx.) |
| Related Certifications: | Avaya Oceana Solution Design Avaya Oceana Solution Integration |
| Exam Format: | Scenario-based questions, Multiple Choice |
| Recommended Training: | Avaya official training and certification paths |
| Exam Registration: | Avaya Learning Portal |
| Sample Questions: | Avaya 74970X Sample Questions |
| Exam Way: | Computer-based exam (online proctored or test center, depending on region) |
| Pre Condition: | Recommended: familiarity with Avaya contact center solutions and related Avaya Oceana architecture concepts. |
| Official Syllabus URL: | https://www.avaya-learning.com/ |
Avaya 74970X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Installation and Configuration | - System setup and deployment
|
| Avaya Oceana Architecture | - Core components and services
|
| Channel and Interaction Management | - Omnichannel handling
|
| Operations and Maintenance | - Monitoring and troubleshooting
|
Avaya Oceana® Solution Support Sample Questions:
Question 1
Which VDN is required in Communication Manager for initiating an adjunct route to transfer calls coming from Avaya Experience Portal to Avaya Oceana?
A. Routing VDN
B. RONA VDN
C. Ingress VDN
D. Transfer VDN
Question 2
Which statement describes the function of the Context Store Snap-in?
A. It is an engine for tracking and maintaining the end-to-end context of customer Interactions.
B. It is a normalized model for all resources and interactions that provides states for resources and interactions.
C. It is an enterprise workflow model to orchestrate the omni-channel interaction flow.
D. It is an agent selection component based on attribute matching across all channels.
Question 3
You have successfully deployed the Avaya Oceana solution.
Which two verification steps will confirm that the voice interactions can be delivered to Avaya Oceana agents? (Choose two.)
A. The Avaya Oceana administrators are in READY state for voice channel.
B. The AES and CSC connections are established.
C. The Avaya Oceana agents are in READY state for the email channel.
D. The Avaya Oceana agents are in READY state for the voice channel.
Question 4
Which statement regarding Engagement Designer (ED) workflows in Avaya Oceana solution is true, if you want to avoid launching both old and new flows during processing?
A. ED allows you to deploy both old and new ED workflows In the ED without any problems.
B. The existing ED workflows should be renamed before deploying new ED workflows for the same channel.
C. The existing ED workflows should be deleted before deploying new ED workflows for the same channel.
D. ED does not allow you to deploy a new call flow when there is an existing call flow for the same channel.
Question 5
A customer is monitoring the Work Assignment (WA) PU log files to troubleshoot an Issue with the Avaya Oceana Agent Workspaces and receive the following log messages:
Log File : wa-wae-pu-*.log
09-20 11:41:29,855 [wa-engine-thread] INFO WaeEventMapper - [.2.0.0.480_1]
[M:processInboundEvent (ResourceStateEvent)] [T:].
Resource state change for ResourceStateEvent [triggeringWorkId=00002000521474393284, state=NOT_READY,nativeResourceId=6006800,sourceId=e_CM_1,CHANNEL=vOICE,ACCOUNT iD=6006800,WorkLimit=1,activeWorkCount=0] successfully processed What is the current status of the Agent Workspaces?
A. BUSY
B. NOT_READY
C. CONNECTED
D. READY
Solutions:
| Question 1 Answer: A | Question 2 Answer: D | Question 3 Answer: C,D | Question 4 Answer: B | Question 5 Answer: B |
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