Try Salesforce : AI-201 valid & accurate questions and answers

Updated: Aug 22, 2026

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Salesforce AI-201 Exam Overview:

Certification Vendor:Salesforce
Exam Name:Salesforce Certified Agentforce Specialist (AI-201)
Exam Number:AI-201
Certificate Validity Period:Not explicitly stated by Salesforce
Real Exam Qty:60 scored questions + up to 5 unscored questions
Passing Score:72%-73%
Available Languages:English, Japanese, French
Related Certifications:Salesforce Certified Platform Administrator
Salesforce Certified Platform App Builder
Exam Duration:105 minutes
Exam Format:Multiple-choice questions, Scenario-based questions, Unscored pilot questions included
Exam Price:USD 200 (plus applicable taxes) / JPY 30,000
Recommended Training:Salesforce Trailhead Agentforce learning path
Salesforce Certification Exam Guide (Agentforce Specialist)
Exam Registration:Official Salesforce Certification Registration
Salesforce Certification Program Info
Sample Questions:Salesforce AI-201 Sample Questions
Exam Way:Online proctored or onsite testing center
Pre Condition:None
Official Syllabus URL:https://trailheadacademy.salesforce.com/certificate/exam-agentforce-specialist---AI-201

Salesforce AI-201 Exam Syllabus Topics:

SectionWeightObjectives
Governance & Observability10%- AI governance
  • 1. Trust layer and compliance concepts
    • 2. Monitoring agent behavior
      Prompt Engineering20%- Prompt Builder usage
      • 1. Field generation and flex templates
        • 2. Prompt templates and configuration
          - Grounding techniques
          • 1. Best practices for prompt design
            • 2. Data grounding for reducing hallucinations
              Data Cloud & Grounding20%- Data integration for AI agents
              • 1. Connecting external data sources
                • 2. Using Data Cloud for retrieval augmentation
                  AI Agents35%- Agent setup and orchestration
                  • 1. Standard and custom agent actions
                    • 2. Standard and custom topics
                      - Agent behavior configuration
                      • 1. Filters and variables for deterministic behavior
                        • 2. Agent reasoning engine concepts
                          Testing, Deployment & Lifecycle15%- Agent lifecycle management
                          • 1. Sandbox to production deployment
                            • 2. Testing and validation strategies

                              Salesforce Certified Agentforce Specialist Sample Questions:

                              1. A sales rep at Universal Containers is extremely busy and sometimes will have very long sales calls on voice and video calls and might miss key details. They are just starting to adopt new generative AI features. Which Einstein Generative AI feature should An Agentforce recommend to help the rep get the details they might have missed during a conversation?

                              A) Call Summary
                              B) Call Explorer
                              C) Sales Summary


                              2. Universal Containers (UC) has a library of custom-built personalized investment portfolio APIs, and is planning to extend it to agents. Which method should UC's agent choose to dynamically use the best API service?

                              A) Agent-to-Agent (A2A) protocol support
                              B) Model Context Protocol (MCP) server support
                              C) MuleSoft connector for custom hosted processes


                              3. How should an organization use the Einstein Trust layer to audit, track, and view masked data?

                              A) Access the audit trail in Setup and export all user-generated prompts.
                              B) Utilize the audit trail that captures and stores all LLM submitted prompts in Data Cloud.
                              C) In Setup, use Prompt Builder to send a prompt to the LLM requesting for the masked data.


                              4. What should An Agentforce consider when using related list merge fields in a prompt template associated with an Account object in Prompt Builder?

                              A) If person accounts have been enabled, merge fields will not be available for the Account object.
                              B) Prompt generation will yield no response when there is no related list associated with an Account in runtime.
                              C) The Activities related list on the Account object is not supported because it is a polymorphic field.


                              5. What is the main benefit of using a Knowledge article in an Agentforce Data Library?

                              A) It provides a structured, searchable repository of approved documents so the agent can retrieve reliable information for each inquiry..
                              B) The retriever for Knowledge articles has better accuracy and performance than the default retriever.
                              C) Only the retriever for Knowledge articles allows for agents to access Knowledge from both inside the platform and on a customer's website.


                              Solutions:

                              Question # 1
                              Answer: A
                              Question # 2
                              Answer: B
                              Question # 3
                              Answer: B
                              Question # 4
                              Answer: C
                              Question # 5
                              Answer: A

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