Salesforce Certified Omnistudio Consultant Sample Questions:

1. A business has been experiencing a downturn in customer satisfaction due to billing Issues. The business lear that when customers are allowed to schedule an inquiry call with an agent, customer satisfaction improves.
For this reason, the business decides to create an OmniScript that asks the customer to rate their customer satisfaction using a 1-5 rating scale. If the customer satisfaction is less than 2, it should allow the customer t request a call back on a certain date and then create a case that includes a list of bills from an external system the last 5 months in the case description.
In what order should the consultant design the elements of the OmniScript to meet these requirements?

A) HTTP Action, DataRaptor Post Action, Date Input, Radio Input
B) Date Input, Radio Input, HTTP Action, DataRaptor Post Action
C) Radio Input, Date Input, HTTP Action, DataRaptor Post Action
D) HTTP Action, Radio Input, Date Input, DataRaptor Post Action

2. A business needs to create a FlexCard to display open cases for an account. The cases should display different depending on their priority.
* Low or Medium priority cases should display case data and an Update Account Info action.
* High priority cases should include a red border, an alert notification, and an Escalate action.
What is the most efficient way to meet these requirements?

A) Create two FlexCards with one card state each. Use conditions on the states to filter for priority.
B) Create a FlexCard with one card state. Use conditions on the fields and actions to filter for priority.
C) Create a FlexCard with two card states. Use conditions on the state to filter for priority.
D) Create two FlexCards, one for Low / Medium priority cases and another for High priority cases.

3. A business needs to display installed products for field service technicians on service calls using a mobile device The installed product information must be summarized so the technician can seekey details at a glance.
How the technician also needs to sometimes access a list of past service dates for each product.
Which two FlexCards features should the consultant recommend to meet this requirement?
Choose 2 answers

A) Customize the styling
B) Use flyouts
C) Enable the Responsive property
D) Use card states

4. A Salesforce OmniStudio Consultant is creating an OmniScript for a client's customer service process. The consultant wants to enhance the performance and usability of the OmniScript. What is one best practice the consultant can follow to achieve this?

A) Use Angular OmniScripts.
B) Use the Salesforce Lightning App Builder.
C) Use the Classic OmniScript Designer.
D) Use custom Lightning Web Components with LWC OmniScripts.

5. A company has several customer support departments. Each
department has different case creation processes, but they want to unify them into a single LWC OmniScript. During the discovery, the consultant identifies two key requirements:
* Each department has different case fields they need to capture
* If the user cancels the process, they should return to a support
console app
Which two OmniScript features should the consultant recommend to meet
these requirements?
Choose 2 answers

A) Enable the Save for Later feature
B) Add a Done action that redirects to the support console
C) Set Enable Cancel in Setup
D) Use Conditional Views on steps for each department

Solutions: