Try Salesforce : Salesforce-Loyalty-Management valid & accurate questions and answers

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Salesforce Salesforce-Loyalty-Management Exam Syllabus Topics:

TopicDetails
Topic 1
  • On-Going Loyalty Management: This section equips Salesforce Partners to sustain and optimize Loyalty solutions post-implementation. The topic includes leveraging analytics and dashboards, transitioning from sandbox to production, managing Loyalty campaigns, utilizing mobile app features, and resolving service-related issues.
Topic 2
  • Strategies and Design: Salesforce Partners learn how Loyalty Management aligns with customers' business needs, processes, data requirements, and program parameters. This section includes identifying the appropriate Loyalty architecture, defining points and redemptions processes, benefits types, and the promotion lifecycle. Best practices for implementing Loyalty Management are also covered, ensuring practical application to real-world scenarios.
Topic 3
  • Integration: Integration is crucial for a seamless Loyalty Management experience. In this topic, Salesforce Partners determine strategies for integrating Marketing Cloud, Commerce Cloud, Service Cloud, Salesforce CDP, and external systems using API templates and endpoints.
Topic 4
  • Loyalty Program and Process Configuration: This section focuses on configuring the foundational and advanced features of Loyalty Programs. Salesforce Partners learn to configure tier models, member and partner management, customer incentives, and experiential features in this topic. Sub-topics also include defining promotions, eligibility rules, and personalized Loyalty pages using Experience Cloud templates. Configuring complex processing rules, user access models, and analytics dashboards equips Salesforce Partners with the expertise to deliver scalable, customer-centric Loyalty solutions.

Reference: https://trailheadacademy.salesforce.com/certificate/exam-loyalty-management-ap---AP-212

Salesforce Salesforce-Loyalty-Management Exam Overview:

Certification Vendor:Salesforce
Exam Name:Salesforce Loyalty Management Accredited Professional Exam
Exam Number:Salesforce-Loyalty-Management-Accredited-Professional
Available Languages:English
Exam Format:Multiple choice, Online proctored exam, Scenario-based questions
Related Certifications:Salesforce Administrator
Salesforce Loyalty Management
Salesforce Marketing Cloud
Recommended Training:Salesforce Accredited Professional Certification Overview
Salesforce Loyalty Management Trailhead Learning
Exam Registration:Salesforce Credentials Registration
Sample Questions:Salesforce Salesforce-Loyalty-Management Sample Questions
Exam Way:Online proctored exam via Salesforce certification platform (typically delivered through Kryterion/Webassessor).
Pre Condition:No strict prerequisites required, but familiarity with Salesforce platform and CRM concepts is recommended.
Official Syllabus URL:https://trailhead.salesforce.com/credentials

Salesforce Loyalty Management Accredited Professional Sample Questions:

Question #1

What three types of vouchers can be configured in Loyalty Management?

  • A. Product or Service
  • B. Discount Percentage
  • C. Promo Code
  • D. Fixed Value
  • E. Gift Card
Reveal Solution  Discussion  0

Correct Answer: B,C,D  🗳️

Explanation: Only visible for Exams-boost members. You can sign-up / login (it's free).

Question #2

The Loyalty Administrator for Northern Trail Outfitters (NTO) Insider program defines tier groups - Status Tier Group with a Fixed Model and Period of one year. The three tiers are defined - Silver (base), Gold (next tier), and Platinum (the highest tier).
Qualifying Points reset date is set at December 31,2022, with a frequency of one year.
Extend Expiration for this tier group is Qualifying Points Reset Date.
A member joins NTO Insider in the Silver tier and, after a year of engagement, gets upgraded to the Gold tier on March 16, 2023.
Which date would be the new Expiry date for this member after the tier is upgraded to Gold?

  • A. March 16,2024
  • B. December 31,2024
  • C. December 31. 2023
  • D. March 31, 2024
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Explanation: Only visible for Exams-boost members. You can sign-up / login (it's free).

Question #3

Universal Containers (UC) plans to implement Loyalty Management and change its current strategy of giving benefits to all members equally. UC wants to use its Loyalty program to build a network of brand advocates- people who are willing to endorse the UC brand because of positive experiences.
Which three ways canLoyalty Management help to fulfill the new strategy?

  • A. Issue tickets to a concert to any Loyalty member that posts a product review on social media
  • B. Create a Loyalty program tier with member benefits to keep customers engaged.
  • C. Define a transactional point-based program, in which one point is earn for every dollar spent
  • D. Maintain a Loyalty solution on separate systems (Loyalty Management for accruals and an External Analytics system) to ensure data integrity
  • E. Send promotions at the right time to the right program members using Salesforce CDP ' s market segmentation capabilities
Reveal Solution  Discussion  0

Correct Answer: A,B,E  🗳️

Explanation: Only visible for Exams-boost members. You can sign-up / login (it's free).

Question #4

Which set of features should a Consultant check before setting up expanded partner management?

  • A. Advanced license, PostPaid Billing Type, Partner Ledgers, Partner Conversion Factor for Currencies
  • B. Advanced license, Partner Ledgers, Partner Transactions, Billing Type
  • C. Growth license, Prepaid Billing Type, Partner Transactions, Partner Conversion Factor O for Currencies
  • D. Growth license, PostPaid Billing Type, Partner Ledgers, Partner Conversion Factor for Currencies
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Explanation: Only visible for Exams-boost members. You can sign-up / login (it's free).

Question #5

What two ways could an Administrator configure a Promotion to target a specific audience?

  • A. Create a segment in the Salesforce Customer Data Platform and associate the segment to the promotion
  • B. Link a promotion to a campaign and associate a segment to the campaign
  • C. Create a campaign for a promotion. Create member segments in a third-party tool.Associate the members to campaigns via Campaign Members.
  • D. This functionality does not exist in Salesforce Loyalty Management.
Reveal Solution  Discussion  0

Correct Answer: A,B  🗳️

Explanation: Only visible for Exams-boost members. You can sign-up / login (it's free).

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