Last Updated: Oct 25, 2026
No. of Questions: 325 Questions & Answers with Testing Engine
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The BCS ITIL® Foundation exam is known for tricky wording and broad coverage. Working through 325 practice questions at Exams-boost exposes your weak spots before they can cost you on exam day.
| Certification Vendor: | PeopleCert / AXELOS (delivered via BCS Accredited Providers) |
|---|---|
| Exam Name: | ITIL® Foundation (Version 5) |
| Exam Number: | ITILF |
| Exam Price: | Varies by region and provider (PeopleCert/AXELOS pricing) |
| Certificate Validity Period: | 3 years (typically requires renewal or CPD credits) |
| Exam Duration: | 60 minutes |
| Passing Score: | 65% (26/40) |
| Related Certifications: | ITIL Strategic Leader ITIL Foundation Bridge (Version 5) ITIL Managing Professional |
| Real Exam Qty: | 40 |
| Exam Format: | Multiple Choice |
| Available Languages: | Japanese, French, German, Spanish, Polish, English, Thai, Portuguese (Brazil), Hungarian, Chinese, Italian, Dutch |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Delivered through PeopleCert / AXELOS approved test centres or online proctored exam (via BCS or other accredited training providers) |
| Pre Condition: | No formal prerequisites; recommended understanding of basic IT service management concepts |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-5-foundation-version-50-4154 |
| Section | Objectives |
|---|---|
| Topic 1: Service Management Concepts | - Purpose and value of service management - Key ITIL concepts and terminology |
| Topic 2: Key Practices & Lifecycle Activities | - Incident management - Change enablement - Service desk and support practices |
| Topic 3: Continual Improvement | - Continual improvement model - Application of improvement in services |
| Topic 4: ITIL Value System & Principles | - Service Value System (SVS) - Guiding principles |
| Topic 5: Four Dimensions of Product and Service Management | - Value streams and processes - Information and technology - Organizations and people |
The BCS ITILF exam, officially titled ITIL® Foundation, is the required test for earning the BCS Certification certification, a credential at the Foundation level. Passing it validates the skills BCS expects from certified professionals, and it can also support progress toward related credentials such as ITIL Foundation Bridge (Version 5), ITIL Managing Professional, ITIL Strategic Leader.
The ITILF exam includes 40 questions, and you have 60 minutes to complete it. Before exam day, divide the available time by the question count so you know the pace you need to hold, and practice flagging time-consuming items for review instead of stalling on a single question. Timed sessions in the Exams-boost test engine are the easiest way to build that rhythm before it counts.
You need 65% (26/40) to pass the ITILF exam, and the official registration fee is Varies by region and provider (PeopleCert/AXELOS pricing). Keep in mind that a failed attempt means paying that fee in full again for a retake, so avoid booking your seat on a hunch. Work through the Exams-boost practice test until your scores sit comfortably above the passing requirement before you schedule the exam.
BCS asks candidates to meet the following requirement before registering: No formal prerequisites; recommended understanding of basic IT service management concepts. Exam policies do change, so confirm the latest details on the official exam page at https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-5-foundation-version-50-4154 before you book.
Yes. Exams-boost offers a free PDF demo of the BCS ITIL® Foundation practice questions, so you can judge the quality and format before purchasing. After you buy, your purchase includes 365 days of free updates; if the product expires after that period, you can extend the update service at a 50% discount from your member zone.
Every Exams-boost order is covered by a 100% Money Back Guarantee. If you take the corresponding ITILF exam within 60 days of purchase and do not pass, send a scan of your exam enrollment slip together with your official Score Report PDF within two days of the exam date, and your claim will be processed within seven days. The candidate name must match the payer name, and the guarantee does not apply if you take the exam within three days of purchase, if you downloaded the product but never took the exam, or to free materials and expired orders. If you would rather have fresh material than a refund, you can exchange your purchase for two additional exam products of equal value at no cost and keep the update service on your original product. Delivery itself is instant: your download is available right after payment and a copy is emailed to you within one minute — if nothing arrives within two hours, contact our support team. You may install the software on as many computers as you need.
The BCS ITIL® Foundation exam is organized into 5 major domains. Some of the key domains include:
Scroll up to the Exam Topics section for the complete breakdown, and use it to plan how much study time each domain deserves.
Which is an example of improving service utility using service management automation?
Correct Answer: C 🗳️
The consideration of value creation is a principle of which stage of the service lifecycle?
Correct Answer: A 🗳️
Which one of the following is a correct definition of a supplier category?
Correct Answer: C 🗳️
Which one of the following is the CORRECT set of steps for the continual service improvement approach?
Correct Answer: D 🗳️
What is the BEST definition of a definitive media library?
Correct Answer: A 🗳️
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