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Salesforce Loyalty Management Accredited Professional Sample Questions:

1. The Member Services team wants to view the information of a member's recent transactions and manual adjustments on the Contact record.
What are the two recommendations that an IT Administrator should suggest?

A) Embed the 'Member Summary Embedded Dashboard on the Contact record
B) Add the 'Transaction Journals' related list to the Contact record
C) Embed the Member Service Manager Home Dashboard on the Contact record
D) Add the 'View Member Profile' component on the Contact record

2. The Management team at Cloud Kicks is required to analyze what earning activities are available in the Loyalty Program. What type of user access does the Management Team need to have this information visible in the reports?

A) Read, View All access on Journal Type, Journal Subtype, and Transaction Journal Objects
B) Read, Edit access on Journal Type, Loyalty Member Promotions, and Loyalty Member Benefits Objects
C) Read, View access on Journal Type, Partner Products, and Loyalty Ledgers Objects
D) Read. Create access on Journal Type, Loyalty Member Currencies, and Partner Products Objects

3. When setting up a Loyalty Program what is one of the ways a company can measure member engagement with the Loyalty Program?

A) Transaction Journals
B) Analytics Studio
C) Qualifying Currency
D) Benefits types

4. Universal Container have a points-based Loyalty Program and a B2C commerce website built with a Commerce built with a Commerce Cloud solution; the clients orders are already synchronized with Loyalty Management. With the every purchase, Loyalty members will earn points. The Directory wants to have traceability of every order transaction on the Loyalty Management app.
What does the Salesforce Administrator have to do?

A) Create a custom text field in Transaction Journal object to save the order purchased by the client.
B) Use the standard Order Lookup of the Transaction Journal Object
C) Use standard Order Lookup on the Loyalty Ledger object
D) Create a custom Lookup field in Transaction Journal object to save the order purchased by the Loyalty member.

5. Cloud Kicks has tasked its Loyalty Manager consultant with setting up its new Loyalty Management program.
The business requirement is to provide its customer base, who are heavy mobile users with access to member program information.
Using existing capabilities available in Loyalty Management, what should the consultant do to fulfill this business requirement?

A) Create and implement a feature-rich Loyalty Member Mobile App
B) Install the Salesforce Loyalty Member Mobile App
C) Enable Experience Cloud and customize the Loyalty Member Portal
D) Configure either Service Cloud or Sales Cloud to establish the customer mobile experience

Solutions: