Try HP : HP2-I14 valid & accurate questions and answers
Last Updated: Sep 23, 2026
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HP HP2-I14 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: HP Supplies Sales Cycle & Value Proposition | 30% | - Quality, reliability, and yield advantages - Identifying customer needs and pain points - Positioning Original HP supplies benefits - Hidden costs of non-genuine supplies |
| Topic 2: Business Outcomes & Competitive Differentiation | 15% | - Reducing downtime and service calls - Protecting printer hardware and warranty - Maximizing long-term customer value |
| Topic 3: HP Programs, Tools & Sustainability | 25% | - Sustainability and environmental impact - HP Instant Ink and subscription services - HP Planet Partners recycling program - HP sales and support resources |
| Topic 4: HP Supplies Portfolio | 30% | - HP JetIntelligence and ink technologies - Original HP ink and toner cartridges - Comparison with non-HP supplies - HP specialty media and paper |
HP Selling HP Supplies 2020 Sample Questions:
What are three technology Innovations of HP Jetlntelligence? (Select three.)
- A. ColorLok
- B. Print Gauge
- C. instant ink
- D. Pigment-based Ink
- E. Page Maximlzer
- F. Auto-Seal Removal
Correct Answer: B,E,F 🗳️
A new SMB customer tells you that they can't afford Original HP ink supplies for their daily in-house printing jobs. How should you respond?
- A. Explain the Original HP ink supplies purchased in bulk actually cost less than non-HP ink supplies.
- B. Share studies that show the savings gained from working directly with HP as a trusted supplier of printing supplies.
- C. Point out that by using Original HP ink supplies, they can avoid costly reprints, wasted paper, and wasted time.
- D. Compare the time spent refilling used ink cartridges with the amount of time spent ordering Original HP ink supplies directly from HP.
Correct Answer: C 🗳️
A customer experiencing rapid growth is extending its hours of operation to keep up with demand. Because budget for supplies is limited, the customer plans to buy non-HP ink and toner supplies. What should you tell this customer about the benefits of using Original HP supplies? (Select two.)
- A. Non-HP supplies are usually counterfeit and buyers can be subject to fines.
- B. Original HP supplies are less expensive than non-HP cartridges when bought in bulk.
- C. Non-HP supplies are not recyclable and are costly to dispose of properly.
- D. Original HP supplies work the first time, every time.
- E. Original HP supplies help reduce service calls, minimizing printer downtime.
Correct Answer: D,E 🗳️
A potential customer tells you that they use remanufactured and refilled toner cartridges because they are an environmentally responsible company. How should you respond?
- A. HP has a line of remanufactured and refilled cartridges too, which are 25% cheaper. Can I get you a quote for these.
- B. According to a study from Market Strategies international, using remanufactured and refilled toner cartridges causes failure in printer parts that are not made from recycled plastics.
- C. According to a report from Spencer Labs, using remanufactured and refilled toner cartridges results in more reprints, thereby wasting more paper than if Original HP cartridges were used.
- D. The environment is not really affected by toner, whether the cartridges are from HP or third parties.
Correct Answer: C 🗳️
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