Try Oracle : 1z1-562 valid & accurate questions and answers
Updated: Nov 13, 2026
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Oracle Utilities Customer Care and Billing 2 Essentials
Oracle 1z1-562 Exam Overview:
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle Utilities Customer Care and Billing 2 Essentials |
| Exam Number: | 1Z0-562 |
| Exam Duration: | 120 minutes |
| Certificate Validity Period: | Oracle certification validity policy applies |
| Exam Format: | Multiple Response, Multiple Choice |
| Related Certifications: | Oracle Utilities Customer Care and Billing 2 Certified Implementation Specialist |
| Exam Price: | USD 195 |
| Passing Score: | Unknown |
| Available Languages: | English |
| Real Exam Qty: | 60-80 |
| Sample Questions: | Oracle 1z1-562 Sample Questions |
| Exam Way: | Pearson VUE Test Center or Oracle-authorized testing delivery where available |
| Pre Condition: | Oracle recommends experience with Oracle Utilities Customer Care and Billing implementation and administration. No mandatory prerequisite exam found. |
| Official Syllabus URL: | https://education.oracle.com/oracle-certification-path |
Topics to Cover
Oracle 1z0-562 certification exam is based on the learnings, key topics, and activities encountered during oracle pieces of training and implementations.
Following are the major topics along with the sub-skills, a candidate should cover while preparing for the examination. These topics will give the candidates a clear view of which topics and skills inclusive, one should focus on for the certification.
Note: The list and details are not an all-inclusive content list. Oracle reserves the right to change and update the content (topics and sub-skills) at any point in time.
Customer Information Ability to Maintain and Manage Customer Information and Contacts Information on how to determine Customer Account Structure
Rates Ability to Manage and Apply Rates for a commodity Ability to Manage and Apply Apply Proration Ability to Manage and Apply Apply Bill Factors
Control Central & User Interface Standards Ability to navigate Oracle Utilities Customer Care and Billing User Interfaces Knowledge to Use and Maintain Control Central Locate Help Documentation and Text for further reference and use
Business Object Business Rules Ability to use Business Object Rules
Monitor Overdue Debts Ability to Configure and Manage Credit Manage Collections and Overdue Processes Monitor Payment Arrangements and Pay Plans
Field Work Knowledge to Efficiently Manage Field Activities, Agents and Field Orders for customers
Business Object Access Rights Ability to Manage and Configure Access Rights
Business Object Inheritance Share Business Object Properties for better usage and configuration
Meter Reading Ability to read meters and maintain readings for future reference
Business Object Elements Knowledge to use and configure Business Object Elements
Business Services Ability to Manage and Configure Business Services
Route Management and Field Activity Upload Efficiently Manage Service Cycles, Routes, and Upload Field Activity
Sales and Marketing Ability to Configure and Manage Campaigns, Packages, and Orders for customers and billing
Adjustments Ability to Configure and Manage Adjustments in Bills
Revision Control Ability to Use and Configure Revision Control
Bundling Use Bundling capabilities to Configure Business Process
Business Object Options Ability to use various options with Business Objects
Device Management Knowledge to Manage and Configure Meters and Items and other devices
Advanced BPA Script Features Ability to Configure and Manage Business Process Assistant (BPA) scripts
Service Scripts Knowledge to configure Service Scripts
Case Management Ability to Configure Case Management Functionality
Payments Diligently Manage Payments, Overpayment and Payment Distribution
Business Object Lifecycle Ability to Manage and Apply Business Object Lifecycle
Financial Transactions Ability to manage Financial Transactions
Framework Overview Knowledge of Using Oracle Utilities Application Framework Have an understanding of Maintenance Objects Knowledge to Create Plug-In Logic Ability to Extend Database Knowledge to Enforce Security Rules
Billing Efficiently Manage Bills while maintaining the billing segments and ensure the completeness for each bill
To Do Ability to Manage and Configure To Do Functionality
The candidate needs to go through and be proficient in every topic.
Reference: http://www.oracle.com/partners/en/products/applications/utilities-exam-1z0-562/index.html
Oracle 1z1-562 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Payments and Financial Processing | - Payment Processing
|
| Topic 2: Customer Information and Account Management | - Service Agreements
|
| Topic 3: Metering and Usage Management | - Meter Configuration
|
| Topic 4: Use the Oracle Utilities Application Framework | - Scripts and Service Scripts
|
| Topic 5: Collections and Credit Management | - Collections
|
| Topic 6: Billing and Rate Processing | - Billing
|
| Topic 7: Navigate the Oracle Utilities Customer Care and Billing User Interface | - Control Central
|
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