Try Avaya : 3000.2 valid & accurate questions and answers
Updated: Aug 09, 2026
No. of Questions: 103 Questions & Answers with Testing Engine
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Avaya 3000.2 Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | ACSS Small and Medium Enterprise (SME) Communications |
| Exam Number: | 3000-2 |
| Available Languages: | English |
| Real Exam Qty: | Approximately 100–110 (commonly reported ~103) |
| Exam Format: | Multiple Choice, Scenario-based Questions |
| Related Certifications: | Avaya Certified Implementation Specialist (ACIS) Avaya Certified Design Specialist (ACDS) Avaya Services Certifications (SME track) |
| Exam Duration: | 120 minutes |
| Recommended Training: | Avaya Learning Official Training |
| Exam Registration: | Avaya Certification & Learning Portal |
| Sample Questions: | Avaya 3000.2 Sample Questions |
| Exam Way: | Typically proctored certification exam (historically via Pearson VUE or Avaya Learning platform depending on program version and region) |
| Pre Condition: | Recommended prior experience with Avaya IP Office or SME communications solutions; ACIS-level knowledge is typically expected. |
| Official Syllabus URL: | https://www.avaya.com |
Avaya 3000.2 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Maintenance and Troubleshooting | - Fault isolation and diagnostics - System upgrades and patch management |
| Topic 2: Networking and Integration | - SIP trunking and PSTN connectivity - VoIP protocols and QoS considerations |
| Topic 3: SME Communications Solutions Overview | - Avaya SME portfolio architecture and components - IP Office and SMB communication fundamentals |
| Topic 4: Installation and Configuration | - System deployment and initial setup - Endpoint configuration and user provisioning |
| Topic 5: Advanced Features and Applications | - Voicemail and unified messaging - Contact handling and call routing |
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
1. In Windows Services, which tab would you use to allow the VoiceMail Pro service to run as a specific user?
A) User
B) Log On
C) General
D) Advanced
E) Dependencies
2. An IP Office CCR administrator examines a CCR agent's user profile in Manager. The administrator discovers that on the user's Telephony tab the "Forced Login" checked box is grayed out. What does this mean?
A) The CCR Agent is not an CCR administrator.
B) All of the CCR licenses are being used.
C) CCR Agent is checked on the user's telephony tab.
D) The CCR agent is in After Call Work (ACW).
E) The CCR Agent is not logged into the phone.
3. The Customer Call Reporter (CCR) installation is now completed, but a user with the name "Agent1" is not showing on the CCR Web page. What should you check?
A) Go to CCR, log-in as Administrator, and enable Agent1 as a CCR agent.
B) Go to Supervisor Settings in Manager and enable Agent1 to be a CCR agent.
C) Go to CCR and check on Supervisor Settings and enable Agent1 as a CCR agent.
D) "Agent1" cannot be used as a name for a CCR agent.
4. Which three choices must be verified as part of a site survey? (Choose three.)
A) infrastructure, cabling, and environmental
B) corporate strategy for disaster recovery
C) network readiness and capacity to support VoIP
D) servers, OS, desktop applications, firewalls, and routers
E) existing call volumes, service providers, and costs
5. A customer wants all incoming calls routed to the Embedded Voicemail (EVM) auto attendant call flow named AutoAtt. What will satisfy this requirement?
A) For the Incoming Call Route, leave the Incoming Number field blank and in the Destination field select VM:AutoAtt from the drop down list options.
B) For the ARS, leave the Incoming Number field blank and in the Destination field select AutoAtt from the drop down list options.
C) Create a hunt group called AutoAtt and use hunt group AutoAtt as the Destination field of the Incoming Call Route.
D) For the Incoming Call Route, leave the Incoming Number field blank and in the Destination field select AA:AutoAtt from the drop down list options.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: A,C,D | Question # 5 Answer: D |
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