Try Avaya : 33810X valid & accurate questions and answers
Updated: Sep 09, 2026
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Avaya 33810X Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Aura® Contact Center Solution Design Exam 33810X |
| Exam Number: | 33810X |
| Available Languages: | English |
| Exam Format: | Multiple choice, Scenario-based questions |
| Sample Questions: | Avaya 33810X Sample Questions |
| Exam Way: | Proctored exam (online or authorized testing center depending on region) |
| Pre Condition: | Recommended familiarity with Avaya Aura platform and contact center fundamentals; prior experience in telephony or unified communications is beneficial. |
Avaya 33810X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Solution Design Requirements | - Design considerations
|
| Topic 2: Contact Center Architecture Overview | - Avaya Aura Contact Center components
|
| Topic 3: Operations and Maintenance | - Troubleshooting and optimization
|
| Topic 4: System Integration | - Telephony and SIP integration
|
Avaya Aura® Contact Center Solution Design Sample Questions:
AMR Medicure wants to help their consumers If they have trouble doing searches on the AMR Medicure Web pages.
Which solution would meet AMR's requirements?
- A. Web Chat Snap-In
- B. Context Store Snap-In
- C. Co-Browsing Snap-In
- D. Presence Snap-In
During the discovery conversation, the AMR Medicure Contact Center Manager said they want a tool that allows Voice Recording, Quality Monitoring and Scheduling, and Forecasting for agents Including training.
Which Advanced WFO package would the sales person offer AMR Medicure?
- A. Automated Quality Monitoring package
- B. Workforce Management package
- C. Workforce Optimization package
- D. Quality Monitoring package
What should a functional architecture discussion cover?
- A. A design of the needed components and Interconnections
- B. Bill of Materials to quantify the costs
- C. Customer evolution plans and Avaya solution to their problems
- D. Network plan of the existing Infrastructure
In addition to using open-ended questions, which three questions would a design specialist use when starting with a customer discovery conversation? (Choose three.)
- A. Which system support click-to-call from the web?
- B. What is the percentage of customer support Issues that are resolved In one call?
- C. What Is the IVR name?
- D. What are the agent performance reporting requirements?
- E. What are the customer support pain points?
An IT manager wants a Callback offer leveraging AACC scripting and Web services, as well as the outbound capability of AACC.
What Is this solution called?
- A. Call Back Assist (CBA)
- B. Call Completion Busy Subscriber (CCBS)
- C. Call Back Request (CBR)
- D. Call Completion No Reply (CCNR)
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