Try Microsoft : 70-685 valid & accurate questions and answers
Updated: Sep 17, 2026
No. of Questions: 191 Questions & Answers with Testing Engine
Download Limit: Unlimited
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Prerequisites of Microsoft 70-685 Exam
To qualify for MCP exams, MCP certification required
- MCSE
- MCSD certifications
- Microsoft Certified Solutions Associate (MCSA)
Registration steps of Microsoft 70-685 Exam
The registration for the English, German, Japanese follows the steps given below. Step 1: Visit to Microsoft Exam Registration Step 2: Signup/Login to MICROSOFT account Step 3: Search for Microsoft 70-685 Exam Step 4: Select Date and Center of examination and confirm with payment value of $165
Reference: https://www.microsoft.com/en-us/learning/exam-70-685.aspx
Microsoft 70-685 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Windows 7, Enterprise Desktop Support Technician |
| Exam Number: | 70-685 |
| Exam Price: | USD 150 |
| Exam Format: | Drag and drop, Case studies, Build list, Multiple choice, Active screen |
| Real Exam Qty: | Approximately 40-60 |
| Passing Score: | 700 |
| Available Languages: | French, English, Chinese (Simplified), Chinese (Traditional), German, Spanish, Japanese, Korean, Portuguese (Brazil) |
| Certificate Validity Period: | Retired |
| Related Certifications: | MCITP: Enterprise Desktop Administrator 7 Microsoft Certified Technology Specialist (MCTS): Windows 7, Configuration |
| Exam Duration: | 120 minutes |
| Recommended Training: | Microsoft Learning Resources (Archived) |
| Exam Registration: | Pearson VUE Microsoft Exam Registration Microsoft Certification Exam Registration (Historical) |
| Sample Questions: | Microsoft 70-685 Sample Questions |
| Exam Way: | Delivered through Microsoft authorized testing centers (Pearson VUE) when active. Exam is now retired. |
| Pre Condition: | Candidates were expected to have experience supporting Windows 7 desktop environments and typically pursued the MCITP: Enterprise Desktop Administrator 7 certification path. |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/previous-versions/gg236057(v=technet.10) |
Microsoft 70-685 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Resolve Operating System Issues | - Troubleshoot startup and boot issues - Troubleshoot system security and update issues - Troubleshoot performance issues |
| Resolve Security Issues | - Resolve malware and security configuration issues - Resolve authentication and access issues - Resolve user account and permissions issues |
| Support Mobile Users | - Resolve offline files and synchronization issues - Resolve remote connectivity issues - Configure and troubleshoot mobile devices |
| Identify and Resolve New Windows 7 Desktop Support Issues | - Resolve application compatibility issues - Resolve hardware and device driver issues - Resolve operating system installation and upgrade issues |
| Resolve Network Connectivity Issues | - Troubleshoot wireless networking issues - Resolve remote access and domain connectivity issues - Troubleshoot TCP/IP connectivity |
| Resolve Software Configuration Issues | - Resolve issues with Windows settings and features - Resolve issues with desktop applications - Resolve issues with Internet Explorer and networking applications |
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