Try Nortel : 920-130 valid & accurate questions and answers
Updated: Sep 10, 2026
No. of Questions: 57 Questions & Answers with Testing Engine
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Nortel 920-130 Exam Overview:
| Certification Vendor: | Nortel Networks |
|---|---|
| Exam Name: | NNCSS-Symposium Express Call Center 4.2 |
| Exam Number: | 920-130 |
| Exam Format: | Multiple Choice |
| Exam Duration: | 90 minutes |
| Exam Price: | $125 USD |
| Certificate Validity Period: | 3 years |
| Passing Score: | 70% |
| Related Certifications: | NCSE NCDS NCTS |
| Available Languages: | English |
| Real Exam Qty: | 57-62 |
| Exam Registration: | Prometric Registration |
| Sample Questions: | Nortel 920-130 Sample Questions |
| Exam Way: | Onsite at Prometric testing centers |
| Pre Condition: | No formal prerequisites; recommended basic knowledge of Nortel telephony systems and call center concepts |
Nortel 920-130 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: System Overview & Architecture | 20% | - Hardware and software requirements - Symposium Express Call Center 4.2 components - System architecture and server roles |
| Topic 2: Installation & Configuration | 25% | - Integration with Meridian 1/CS1000 - Server installation and setup - Database configuration - License management |
| Topic 3: Administration & Reporting | 15% | - Historical reporting and statistics - System administration tools - Backup and restore procedures - Real-time monitoring |
| Topic 4: Maintenance & Troubleshooting | 15% | - System logs and alarms - Upgrades and patches - Performance tuning - Common issues and resolution |
| Topic 5: Call Routing & Management | 25% | - Skill-based routing - Agent configuration and login - Vector Directory Numbers (VDNs) - Vector commands and scripting |
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