Try IBM : C9510-526 valid & accurate questions and answers
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IBM C9510-526 Exam Overview:
| Certification Vendor: | IBM |
| Exam Name: | IBM Application Integration Middleware L1 Support Application Development |
| Exam Number: | C9510-526 |
| Available Languages: | English |
| Exam Format: | Multiple choice |
| Recommended Training: | IBM Training Courses (Integration Middleware) |
| Exam Registration: | IBM Certification Portal |
| Sample Questions: | IBM C9510-526 Sample Questions |
| Exam Way: | Online proctored exam via IBM certification platform or authorized testing provider |
| Official Syllabus URL: | https://www.ibm.com/training/certification |
IBM C9510-526 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Integration Fundamentals | - Messaging models and data exchange patterns - Core concepts of enterprise application integration |
| IBM Middleware Technologies | - Integration with IBM application integration services - IBM MQ concepts and message flow basics |
| Application Development | - API and service development principles - Building and deploying integration applications |
| L1 Support and Troubleshooting | - Incident handling and basic troubleshooting workflows - Monitoring and operational support practices |
IBM Application Integration Middleware L1 Support Application Development Sample Questions:
1. A L1 support professional receives a new Problem Management Report (PMR) and the
Next Queue field has not been set. What should be inserted into the Next Queue field?
A) the Front End monitored queue
B) nothing, the Next Queue field is only used for escalation
C) the Back End monitored queue
D) nothing, the Next Queue will be filled in by the BackEnd
2. When files are requested, a service given code of "W9" is utilized. What service given code is utilized when the files arrive?
A) 19
B) 99
C) 39
D) R9
3. What information does the Hours Per Problem (HPP) metric measure? It measures the:
A) total number of hours reported by the L1 support professional on a single Problem Management Record (PMR).
B) average number of PMRs handled by the L1 support professional per month.
C) average number of EPSAR hours on PMRs handled by the L1 support professional.
D) average number of Electronic Programming Service Activity Report (EPSAR) hours on PMRs handled by all L1 support.
4. A customer has phoned in and asked for the Severity of their Problem Management Record (PMR) to be changed, because it is now severely impacting their business. According to the Software Support Handbook, to what Severity should the L1 support professional change the PMR?
A) 1
B) 3
C) 4
D) 2
5. Which one of the following troubleshooting and diagnostic tools available for customers, is designed to primarily help answer questions and gather data for support personnel.
A) IBM Software Assistant
B) IBM Assist on Site
C) IBM Support Assistant
D) IBM Electronic Knowledge Database
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: C |
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