Try GAQM : CCCA-01 valid & accurate questions and answers
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GAQM CCCA-01 Exam Overview:
| Certification Vendor: | GAQM |
|---|---|
| Exam Name: | Certified Call Centre Associate (CCCA) |
| Exam Number: | CCCA-01 |
| Available Languages: | English |
| Exam Duration: | 60 minutes |
| Passing Score: | 70% |
| Related Certifications: | Certified Call Centre Manager (CCCM) |
| Certificate Validity Period: | Lifetime |
| Real Exam Qty: | 40 |
| Exam Format: | AI-Proctored Online Exam, Multiple Choice Questions |
| Exam Way: | Online AI-proctored exam; can be taken anytime and from any location within the voucher validity period. |
| Pre Condition: | No formal prerequisites. |
| Official Syllabus URL: | https://gaqm.org/certifications/call_centre/ccca |
GAQM CCCA-01 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Call Centre Operations | - Call Centre Environment
|
| Topic 2: Professionalism and Customer Retention | - Building Customer Relationships
|
| Topic 3: Call Handling Techniques | - Managing Customer Calls
|
| Topic 4: Communication Skills | - Effective Verbal Communication
|
| Topic 5: Customer Service Fundamentals | - Understanding Customer Expectations
|
| Topic 6: Problem Solving and Resolution | - Issue Resolution
|
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