Try ServiceNow : CIS-CSM valid & accurate questions and answers
Updated: Jul 26, 2026
No. of Questions: 261 Questions & Answers with Testing Engine
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Free and valid exam torrent helps you to pass the CIS-CSM exam with high score
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Sample Questions
Sample Item - Incident Management:
If a parent Incident is updated to reflect a new Assignment Group, Work Notes, and related Problem, which corresponding fields are updated on the child Incident(s)?
- No updates are made to child Incidents
- Assignment Group and Work Notes
- Assignment Group, Work Notes, and related Problem
- Work Notes
Sample Item - Problem Management:
When creating a problem record from an incident record, which element defines the field mapping between the two?
- Problem created from system property (com.sn-problem.create_from_incident.attributes)
- Create Problem UI action
- ProblemV2Util script include
- ProblemUtils script include
Sample Item - Change and Release Management:
Conflict detection in change management can identify conflicts from which of the following reasons?
- Existing scheduled changes to the CI
- The change schedule is during blackout periods
- The change scheduled is outside of business hours
- The CI is not in the maintenance window
- The changes schedule does not give appropriate lead time
Sample Item - Knowledge Management:
Each time a knowledge article is viewed, a record with the user identity and whether the articles was attached to a task, is added to which table?
- Knowledge Feedback [kb_feedback]
- Knowledge [kb_knowledge]
- Knowledge Search Log [ts_query_kb]
- Knowledge Use [kb_use]
Sample Item - Service Catalog / Request Management:
Which one of the following is proper syntax for accessing values of variables from a Record Producer script field?
- g_form.getReference(‘variable_name')
- g_form.getVariable(‘variable_name')
- producer.variable_name
- current.variable_name
Sample Item - Configuration Management Database (CMDB):
Which field on a Configuration Item (CI) may be used to route Incidents to the appropriate group to quickly resolve Incidents related to the CI?
- Managed By
- Assignment Group
- Support Group
- Change Control
Certification Path of ServiceNow Certified CIS CSM
ServiceNow requires the completion of the following prerequisite training course(s) in preparation for the Certified Implementation Specialist - Customer Service Management exam:
- Customer Service Management Implementation
- CMDB Fundamentals
- ServiceNow Fundamentals
- Get Started with Now Create
- Customer Service Management Fundamentals
- ServiceNow Platform Implementation
ServiceNow CIS-CSM Exam Syllabus Topics:
| Topic | Details |
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| Topic 1 |
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| Topic 3 |
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Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-csm-blueprint.pdf
ServiceNow CIS-CSM Exam Overview:
| Certification Vendor: | ServiceNow |
| Exam Name: | ServiceNow Certified Implementation Specialist - Customer Service Management |
| Exam Number: | CIS-CSM |
| Exam Price: | USD $450 |
| Available Languages: | English, Japanese |
| Passing Score: | Pass or Fail |
| Related Certifications: | ServiceNow Certified System Administrator (CSA) Customer Service Management Implementation |
| Certificate Validity Period: | Requires renewal through ServiceNow delta exams each release cycle |
| Real Exam Qty: | 60 |
| Exam Duration: | 90 minutes |
| Exam Format: | Multiple Choice, Multiple Select |
| Sample Questions: | ServiceNow CIS-CSM Sample Questions |
| Exam Way: | Online proctored exam or onsite testing through Pearson VUE |
| Pre Condition: | ServiceNow recommends completing Customer Service Management Fundamentals and Customer Service Management Implementation training. ServiceNow Certified System Administrator (CSA) knowledge is highly recommended. |
| Official Syllabus URL: | https://learning.servicenow.com/lxp/en/credentials/certified-implementation-specialist-customer-service-management |
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