Try HP : HP2-H27 valid & accurate questions and answers
Updated: Sep 09, 2026
No. of Questions: 73 Questions & Answers with Testing Engine
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HP HP2-H27 Exam Overview:
| Certification Vendor: | HP |
|---|---|
| Exam Name: | Servicing HP Desktops, Workstations and Notebooks |
| Exam Number: | HP2-H27 |
| Exam Duration: | 75–90 |
| Exam Format: | Scenario-Based, Multiple Choice (Single Answer), Multiple Choice (Multiple Answers) |
| Passing Score: | 70% |
| Certificate Validity Period: | 3 years |
| Real Exam Qty: | 50–73 |
| Related Certifications: | HP Certified Service Technician CompTIA A+ |
| Exam Price: | Approx. $120–$180 USD (region-dependent) |
| Available Languages: | Korean, English, Japanese |
| Recommended Training: | HP Official Service Training HP Channel Services Network |
| Exam Registration: | Pearson VUE HP Certification Portal HPE Certification Learning |
| Sample Questions: | HP HP2-H27 Sample Questions |
| Exam Way: | Proctored at Pearson VUE authorized test centers or online proctored |
| Pre Condition: | Recommended: CompTIA A+ certification or equivalent, 6+ months hands-on experience servicing HP desktops, workstations, and notebooks; no mandatory prerequisites |
| Official Syllabus URL: | https://certification-learning.hpe.com/ |
HP HP2-H27 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| HP Service Basics, Identification, Warranty and Parts | 12% | - Service fundamentals and safety - Product identification and part numbers - Warranty policies and support entitlement |
| HP Resources and Documentation | 8% | - Service manuals and technical documentation - Ordering parts and support channels - HP PartSurfer and support websites |
| Servicing HP Products | 28% | - Desktop and workstation repair - Safety precautions and procedures - Notebook specific service and repair |
| HP Product Technology and Components | 24% | - Processors, memory, and storage - Display, graphics, and input devices - Networking, power systems, and security features |
| Diagnostics and Troubleshooting | 28% | - HP diagnostic tools and utilities - Basic troubleshooting methodology - Advanced fault isolation and resolution |
HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:
Question 1
What are the supported operating systems for HP Support Assistant?
A. Windows Vista, Windows 7, and Windows 8
B. Windows Vista, Windows 7, and Linux
C. Windows 7, Windows 8, and Linux
D. Windows XP, Windows Vista, and Windows 7
Question 2
Which statement is true about the similarities between DMIFIT (2009-2010) and WNDMIFIT (2011 and later), which can be used to flash the Direct Media Interface (DMI) on HP notebooks?
A. Both can be loaded and run from the command line while Windows is running.
B. Both have command-line interfaces to type the information into the CMOS.
C. Both are part of the BOIS update and can be run natively from the HP notebook.
D. Both can be loaded and run from a USB drive.
Question 3
In an effort to combat piracy and to improve customer experience in Windows 8, Microsoft is replacing Certificate of Authenticity labels with what additional item on the system board?
A. Authentic Version ROM (AVR)
B. Genuine Product Chipset (GPC)
C. Digital Product Keys (DPK)
D. Microsoft Genuine Firmware (MGF)
Question 4
A customer has purchased the HP EliteBook 8560w notebook because he needs to use the biometric features to secure his top secret data. What HP Protect Tools module should the customer use to manage the biometric security on his notebook? Select the correct answer,
A. Password Manager
B. Embedded Security
C. BIOS configuration
D. Credential Manager
Question 5
How do you clear the system password on an HP notebook computer manufactured in 2009 or later? (Select two.)
A. Restart the notebook from a USB drive that contains HP ProtectTools, and select the option to clear the system password.
B. Replace the system board, or escalate to HP Support.
C. Follow the steps to clear the CMOS password. This also resets the system password.
D. Flash the BIOS to upgrade it to the latest version. This also resets the system password.
E. Run BiosConfigUtility.exe, and use the password reset function (if HP ProtectTools was used to create the BIOS account and the notebook can boot past POST without the password).
Solutions:
| Question 1 Answer: D | Question 2 Answer: C | Question 3 Answer: C | Question 4 Answer: B | Question 5 Answer: C,D |
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