Try EXIN : ITIL-F valid & accurate questions and answers
Updated: Sep 02, 2026
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EXIN ITIL-F Exam Overview:
| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | ITIL Foundation (ITIL-F) |
| Exam Number: | EX0-105 |
| Exam Format: | Multiple Choice |
| Exam Duration: | 60 minutes |
| Passing Score: | 65% (26 out of 40) |
| Exam Price: | Varies by country and provider (contact EXIN or accredited partner) |
| Related Certifications: | EXIN IT Service Management Foundation based on ISO/IEC 20000 EXIN SIAM Foundation EXIN VeriSM Foundation |
| Certificate Validity Period: | 3 years (typical ITIL certification validity) |
| Available Languages: | Other languages available via EXIN partners (check registration portal), English |
| Real Exam Qty: | 40 |
| Sample Questions: | EXIN ITIL-F Sample Questions |
| Exam Way: | Online proctored or in-person via EXIN partners |
| Pre Condition: | No formal prerequisites required; basic IT knowledge recommended |
| Official Syllabus URL: | https://www.exin.com/itil-foundation/ |
EXIN ITIL-F Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Management as a Practice | - Definition of service management - Key concepts and terminology |
| Topic 2: The ITIL Service Lifecycle / Value System | - Service lifecycle stages or value chain activities - Service value system and components |
| Topic 3: Selected Processes, Functions, and Roles | - Key ITIL processes and their purpose - Roles and responsibilities in service management |
| Topic 4: Technology and Architecture Supporting IT Service Management | - Overview of tools and technologies - How technology facilitates ITIL practices |
| Topic 5: Generic Concepts and Definitions | - Common ITIL definitions - Models and principles used in ITIL |
EXIN ITIL Foundation Sample Questions:
Question 1
Which one of the following is NOT a valid purpose or objective of problem management?
A. To manage problems throughout their lifecycle
B. To restore service to a user
C. To prevent problems and resultant incidents
D. To eliminate recurring incidents
Question 2
Which statement about the known error database (KEDB) is CORRECT?
A. It is a part of the configuration management database (CMDB) and contains workarounds
B. It is maintained by the service desk and updated with the details of each new incident
C. It is maintained by problem management andis used by the service desk to help resolve incidents
D. It is maintained by incident management and contains solutions to be implemented by problem management
Question 3
Which one of the following is an objective of release and deployment management?
A. To ensure that the overall business risk of change is optimized
B. To ensure all changes to service assets and configuration items (CIs) are recorded in the configuration management system (CMS)
C. To define and agree release and deployment plans with customers and stakeholders
D. To standardize methods and procedures used for efficient and prompt handling of all changes
Question 4
Why is ITIL successful?
A. It always guarantees cost savings
B. It makes technology architecture easy to design
C. Its practices are applicable to any IT organisation
D. It can be fully implemented in 30 days
Question 5
Which one of the following activities are carried out during the "Where do we want to be?" step of the continual service improvement (CSI) approach?
A. Creating a baseline
B. Implementing service and process improvements
C. Defining measurable targets
D. Reviewing measurements and metrics
Solutions:
| Question 1 Answer: B | Question 2 Answer: C | Question 3 Answer: C | Question 4 Answer: C | Question 5 Answer: C |
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