Try EXIN : ITILFND_V4 valid & accurate questions and answers
Updated: Sep 08, 2025
No. of Questions: 120 Questions & Answers with Testing Engine
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EXIN ITIL 4 Foundation Sample Questions:
1. What is defined as any component that needs to be managed in order to deliver an IT service?
A) A configuration item (CI)
B) An IT asset
C) A service request
D) An incident
2. What is warranty?
A) The amount of money spent on a specific activity or resource
B) The functionality offered by a product or service to meet a particular need
C) The perceived benefits, usefulness and importance of something
D) Assurance that a product or service will meet agreed requirements
3. Which dimension includes a workflow management system?
A) Organizations and people
B) Value streams and processes
C) Information and technology
D) Partners and suppliers
4. When planning 'continual improvement', which approach for assessing the current state of a service is CORRECT?
A) An organization should always use a strength, weakness, opportunity and threat (SWOT) analysis
B) An organization should always develop competencies in methodologies and techniques that will meet their needs
C) An organization should always use a single technique to ensure metrics are consistent
D) An organization should always use an approach that combines Lean, Agile and DevOps methodologies
5. Which service catalogue view is considered beneficial when constructing the relationship between services, SLAs, OLAs, and other underpinning agreements?
A) Wholesale customer view
B) Retail customer view
C) Service-based SLA view
D) Supporting services view
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: D |
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