Try EXIN : ITSM20F valid & accurate questions and answers
Updated: Jul 21, 2026
No. of Questions: 78 Questions & Answers with Testing Engine
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EXIN ITSM20F Exam Overview:
| Certification Vendor: | EXIN |
| Exam Name: | IT Service Management Foundation based on ISO/IEC 20000 |
| Exam Number: | ITSM20F.EN |
| Exam Duration: | 60 minutes |
| Real Exam Qty: | 40 |
| Passing Score: | 65% |
| Available Languages: | English, Japanese, Portuguese, Korean |
| Exam Format: | Multiple Choice Questions |
| Related Certifications: | EXIN IT Service Management Associate based on ISO/IEC 20000 EXIN IT Service Management Professional based on ISO/IEC 20000 |
| Sample Questions: | EXIN ITSM20F Sample Questions |
| Exam Way: | Onsite or online proctored delivery |
| Pre Condition: | None |
| Official Syllabus URL: | https://www.exin.com/business-service-management/exin-it-service-management-based-on-iso-iec-20000/exin-it-service-management-foundation-based-on-iso-iec-200002018 |
EXIN ITSM20F Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Management System (SMS) | 30% | - Core concepts of the service management system - Critical elements of a service management system |
| Topic 2: Introduction to IT Service Management | 15% | - Core concepts surrounding ISO/IEC 20000-1:2018 - Core concepts of IT service management |
| Topic 3: Operation of the Service Management System | 55% | - Relationship and agreement processes - Service portfolio processes - Supply and demand processes - Resolution and fulfilment processes - Service design, build and transition processes - Service assurance processes |
EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN) Sample Questions:
1. What does the term "Integrity" mean in the context of Information Security Management?
A) Screening the support staff on their loyalty to the IT organization
B) The accuracy, completeness and correctness of the information
C) Protecting the information against unauthorized use
D) Monitoring the access to information
2. What would increase the amount of detail in the Configuration Management Database (CMDB)?
A) Increasing the number of attributes of each Configuration Item (CI) in the CMDB
B) Increasing the number of records in the CMDB
C) Increasing the scope of the CMDB
D) Increasing the use of the CMDB
3. One of the activities required for effective planning, coordination and evaluation of requested changes is assessing the impact and required resources.
Which process or function is responsible for this activity?
A) Release Management
B) Configuration Management
C) Change Management
D) Service Desk
4. When a new service is being planned Service Level Management (SLM) needs to ensure that existing performance levels of other IT services will not be unduly impacted.
From which process will Service Level Management (SLM) require input?
A) Management for IT Services
B) Capacity Management Financial
C) IT Service Continuity Management
D) Availability Management
5. In the context of standards, what does the term "conformity" stand for?
A) Quality Management System certification by an approved body
B) Compliance with a requirement
C) Alignment of an audit nonconformity report to a re-audit report
D) Verification of supplier certification
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: C | Question # 4 Answer: B | Question # 5 Answer: B |
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