Try Microsoft : MB2-868 valid & accurate questions and answers
Updated: May 29, 2026
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Microsoft Dynamics CRM 2011 Applications Sample Questions:
1. A company uses Microsoft Dynamics CRM Online 2011.
Company representatives create knowledge base articles based on the KB-Product template to respond to
product questions.
Articles based on the KB-Product template are frequently updated.
The updated articles must be reviewed and approved before the changes are published.
For each article based on the KB-Product template, you need to track who last updated the article and who
last approved article changes.
What should you do?
(Choose all that apply.)
A) Enable system auditing.
B) Add updatedby and approvedby fields to the article template. Then create a workflow to update the new fields.
C) Enable auditing for the articles.
D) Enable auditing for the article template.
2. In Microsoft Dynamics CRM 2011, you need to create a marketing campaign that offers a discounted price
on a product.
What should you do?
A) Update the list price of the campaign product.
B) Update the price in the Price List Item record of the campaign product.
C) Create a new Product record for the campaign product with the reduced price.
D) Create a new Price List and a new Price List Item record for the campaign product with the reduced price.
3. In Microsoft Dynamics CRM 2011, which of the following fields is part of a goal metric?
A) the target value
B) the fiscal period
C) the goal owner
D) the record type
4. The customer service department employs supervisors and agents.
Each supervisor may simultaneously manage up to four agents.
In Microsoft Dynamics CRM 2011, you need to configure a service that requires a supervisor and an
agent.
How should you define the capacities of the supervisor and of the agent?
A) In the service, set the supervisor with a capacity of 1, and the agent with a capacity of 4.
B) In the service, set the supervisor with a capacity of 4, and the agent with a capacity of 1.
C) In the user record, set the supervisor with a capacity of 4, and the agent with a capacity of 1.
D) In the user record, set the supervisor with a capacity of 1, and the agent with a capacity of 4.
5. In Microsoft Dynamics CRM 2011, which fields are required to create a service activity? (Choose all that apply.)
A) Start Time
B) Resources
C) Subject
D) Service
E) Customers
Solutions:
| Question # 1 Answer: A,C | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: A,C,D |
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