Try Salesforce : Service-Cloud-Consultant日本語 valid & accurate questions and answers
Updated: Oct 16, 2026
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Certification Path
Salesforce Administrator Certification can act as a prerequisite for this exam.
Salesforce Certified Service cloud consultant (W19) Service-Cloud-Consultant Exam
Salesforce Certified Service cloud consultant (W19) Service-Cloud-Consultant Exam is related to Service Cloud Consultant Certification. This exam is designed for those Candidates who have experience implementing Service Cloud Solution in a Customer Facing Role. This exam measures the Candidate ability and knowledge in the design and implements Service Cloud Solution that meets customer business requirement is maintainable and scalable. Salesforce Administrator, Service Cloud Consultant and Designing Service, Cloud Consultants usually hold or pursue this certification and you can expect the same job role after completion of this certification.
Who should take the Service-Cloud-Consultant exam
The Salesforce Service Cloud Consultants Service-Cloud-Consultant Exam certification is an internationally-recognized validation that identifies persons who earn it as possessing skilled as a Service Cloud Consultant. If a candidate wants significant improvement in career growth needs enhanced knowledge, skills, and talents. The Salesforce Service Cloud Consultants Service-Cloud-Consultant Exam certification provides proof of this advanced knowledge and skill. If a candidate has knowledge of associated technologies and skills that are required to pass Salesforce Service Cloud Consultants Service-Cloud-Consultant Exam then he should take this exam.
For more info visit:
Salesforce Service-Cloud-Consultant Exam Reference
Reference: https://trailhead.salesforce.com/credentials/servicecloudconsultant
Salesforce Service-Cloud-Consultant日本語 Exam Overview:
| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Certified Service Cloud Consultant |
| Exam Number: | CRT-251 |
| Exam Format: | Multiple choice, Test center (onsite), Proctored online, Multiple select |
| Certificate Validity Period: | 3 years (maintenance required via Trailhead) |
| Available Languages: | Brazilian Portuguese, French, German, Spanish, Japanese, English |
| Exam Price: | $200 USD |
| Real Exam Qty: | 60 multiple-choice / multiple-select |
| Exam Duration: | 105 minutes |
| Passing Score: | 65% |
| Related Certifications: | Sales Cloud Consultant Salesforce Certified Platform App Builder Salesforce Certified Administrator Field Service Consultant |
| Recommended Training: | Service Cloud Consultant Trailmix Salesforce Service Cloud Training Modules |
| Exam Registration: | Salesforce Certification Registration Kryterion Webassessor Exam Scheduling |
| Sample Questions: | Salesforce Service-Cloud-Consultant日本語 Sample Questions |
| Exam Way: | Online proctored exam or authorized test center |
| Pre Condition: | Recommended: Salesforce Administrator certification and approximately 6+ months of hands-on Service Cloud experience |
| Official Syllabus URL: | https://trailhead.salesforce.com/credentials/servicecloudconsultant |
Salesforce Service-Cloud-Consultant日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Omni-Channel and Digital Engagement | - Omni-Channel routing configuration - Chat, messaging, and digital support channels |
| Service Cloud Implementation | - Email-to-Case and Web-to-Case setup - CTI (Computer Telephony Integration) concepts |
| Service Cloud Solution Design | - Service Cloud feature selection and architecture - Customer service processes and use case design |
| Knowledge Management | - Salesforce Knowledge setup and article lifecycle - Knowledge search and content delivery |
| Case Management and Service Console | - Case lifecycle and routing strategies - Service Console configuration and productivity tools |
| Service Cloud Analytics and Reporting | - Reports and dashboards for service performance - Key service KPIs and metrics |
| Automation and Process | - Entitlements, milestones, and SLAs - Flow and workflow automation for service processes |
| Integration and Data Management | - Integration with external service systems - Data model considerations for Service Cloud |
Salesforce Certified Service cloud consultant (Service-Cloud-Consultant日本語版) Sample Questions:
Cloud Kicks は最近、サポート チームの効率を高めるために双方向モバイル メッセージングを実装しました。同社は、主要業績評価指標 (KPI) を使用して実装の成功を測定します。
コンサルタントは双方向モバイルメッセージングの有効性を測定するためにどの指標を使用する必要がありますか?
- A. オープンケースの合計数
- B. 平均処理時間
- C. 通話量の削減
Correct Answer: B 🗳️
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サービス エージェントは顧客とメッセージング セッションを行っています。顧客は 30 分後に突然応答を停止します。
エージェントは次に何をすべきでしょうか?
- A. メッセージング セッションを顧客として非アクティブとしてマークします。
- B. 顧客とのメッセージング セッションを終了します。
- C. 顧客とのメッセージング セッションを開いたままにします。
Correct Answer: B 🗳️
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Universal Containers (UC) は、Service Cloud 内で増加する顧客のクエリを効率的に管理し、対応するという課題に直面しています。コンサルタントは、現在のカスタマー サポート業務を改善するためにチャットボットの導入についてアドバイスしています。
カスタマー サポート業務を改善するためにチャットボットを導入する際、UC は具体的にどの側面を優先すべきですか?
- A. 大量の問い合わせを処理するためのスケーラビリティに重点を置きます。
- B. チャットの継続的な監視を強調します。
- C. ソーシャル メディア プラットフォームとの統合に取り組みます。
Correct Answer: A 🗳️
Explanation: Only visible for Exams-boost members. You can sign-up / login (it's free).
Cloud Kicks のサポート チームは、よくある質問への回答を提供し、顧客エクスペリエンスのフィードバックを収集し、フィードバックをサービス組織の目標に一致させるためのメッセージング ツールを実装したいと考えています。
要件を満たすために、Service Cloud コンサルタントは何を推奨すべきでしょうか?
- A. Experience Cloud のフィードバックとケースデフレクションコンポーネントに関するお問い合わせサポートフォーム
- B. フィードバック収集と生成的知識回答を備えた強化された Einstein ボット
- C. コンソールにアンケートオプションと推奨記事を表示する会話コンポーネント
Correct Answer: B 🗳️
Explanation: Only visible for Exams-boost members. You can sign-up / login (it's free).
Universal Containers (UC) は、UC のサポート サービスを調整する必要があるかどうかを判断するために、サービス契約を結んでいる特定の資格を持つ顧客の数を報告したいと考えています。
コンサルタントはどの機能を推奨する必要がありますか?
- A. 結合レポートを作成します。
- B. ダッシュボードを構築します。
- C. カスタム レポート タイプを作成します。
Correct Answer: C 🗳️
Explanation: Only visible for Exams-boost members. You can sign-up / login (it's free).
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