Try Salesforce : FS-Con-101 valid & accurate questions and answers

Last Updated: Sep 22, 2026

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Salesforce FS-Con-101 Exam Syllabus Topics:

SectionObjectives
Mobile Workforce Management- Salesforce Field Service Mobile App
  • 1. Technician job execution workflows
    • 2. Offline capabilities and updates
      Configuration and Implementation- Field Service setup and configuration
      • 1. Service resources and crews setup
        • 2. Service territories and operating hours
          Reporting and Optimization- Analytics and performance tracking
          • 1. Operational reporting and dashboards
            • 2. Key field service metrics
              Work Order Management- Work order creation and lifecycle
              • 1. Work order types and configuration
                • 2. Work order execution and closure
                  Field Service Fundamentals- Field service business processes and use cases
                  • 1. Service lifecycle in field operations
                    • 2. Work order and service appointment concepts
                      Scheduling and Dispatch- Scheduling optimization
                      • 1. Service resource allocation
                        • 2. Dispatcher Console usage
                          - Scheduling policies and constraints
                          • 1. Territory and capacity management
                            • 2. Skills-based scheduling

                              Salesforce Agentforce Field Service and Operations Consultant Sample Questions:

                              Question #1

                              Universal Containers sells widgets with multiple components. Based on aProblem reported by a customer, one or more of the components need to be replaced.
                              What should a Consultant recommend to accurately record the required work?

                              • A. Service Appointments and Service Appointment Line Items
                              • B. Work Orders with Products Consumed
                              • C. Work Orders with Work Order Line Items
                              • D. Work Orders with Service Appointments
                              Reveal Solution  Discussion  0

                              Correct Answer: C  🗳️

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                              Question #2

                              Universal Containers wants Technicians to view work progress through the Work Order Line Item card in the Salesforce Field Service mobile app.
                              Which configuration steps should a Consultant take to meet this requirement?

                              • A. Add the Work Order Line Items related list to the Work Order page layout and assign the layout to The Technician's profile.
                              • B. Create a custom Lightning Component that displays Work Order progress and deploy it to Technicians through the Salesforce Field Service mobile app.
                              • C. Create a custom Visualforce page and add an external link in the Salesforce Field Service mobile app To view the page in the mobile browser.
                              • D. Create a Report Chart that summarizes Work Order Line Items and add a link to the Service Appointment layout.
                              Reveal Solution  Discussion  0

                              Correct Answer: A  🗳️

                              Explanation: Only visible for Exams-boost members. You can sign-up / login (it's free).

                              Question #3

                              A customer wants to return a defective product instead of scheduling aService Appointment.
                              How should this product be tracked in Salesforce Field Service?

                              • A. Create a Return Order and relate it to the Product.
                              • B. Create a Work Order and Work Order Line Itern.
                              • C. Create a Product Request and Product Request Line Item.
                              • D. Create a Return Order and Return Order Line Item.
                              Reveal Solution  Discussion  0

                              Correct Answer: D  🗳️

                              Explanation: Only visible for Exams-boost members. You can sign-up / login (it's free).

                              Question #4

                              Ursa Major Solar tracks installed products using the Salesforce Asset object. EachIndividual solar panel is treated separately. To save money on service calls, manyTimes customers will wait to have a technician come onsite until there are multiplePanels that need servicing.
                              How should the callout for multiple panels be treated in Salesforce?

                              • A. Create a work order with a work order line item for each installed product.
                              • B. Create a work order hierarchy with each installed product as a child work order.
                              • C. Create an asset hierarchy with each installed product as a child asset in the hierarchy.
                              • D. Create a work order for each installed product and a work order dependency to assign to the sameResource.
                              Reveal Solution  Discussion  0

                              Correct Answer: A  🗳️

                              Explanation: Only visible for Exams-boost members. You can sign-up / login (it's free).

                              Question #5

                              One of Universal Containers's customers allows maintenance only between 12 PM 1:00 PM.
                              On which object should a Consultant set Operating Hours to meet this requirement?

                              • A. Service Appointments
                              • B. Service Territories
                              • C. Service Territory Members
                              • D. Accounts
                              Reveal Solution  Discussion  0

                              Correct Answer: D  🗳️

                              Explanation: Only visible for Exams-boost members. You can sign-up / login (it's free).

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