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Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Sample Questions:

1. Which two pre-requisites must be completed prior to installing Enterprise Reporting? (Choose two)

A) An ODBC DSN must be created for Enterprise Reporting
B) The Postgres database must already be configured
C) IBM Cognos 8 must already be installed
D) Quality monitoring must already be installed

2. How should a technician validate a successful Enterprise Reporting installation?

A) By launching the Enterprise URL http://ER_Servername:/Ayaya
B) By launching the Enterprise URL http://ER_Servername:8282/ws_portal
C) By launching the Enterprise URL http://ER_Servername:8443/ws_portal
D) By launching the Enterprise URL http://ER_Servername:8080

3. What are two types of reports which can be generated using Enterprise Reporting? (Choose two)

A) Real Time Reports
B) Graphical Reports
C) Call by Call Reports
D) Calibration Reports
E) Trending Reports

4. A technician is trying to integrate the Avaya Contact Recorder with the Avaya Aura@ Contact Center, in the SIP based Contact Center.
Assuming that only requirement is to record inbound calls through the hunt group or the queue, where does the Avaya Contact Recorder obtain CTI information?

A) eQuality Balance CTI Events Input
B) Meridian Link Services on the Avaya Aura@ Contact Center
C) CTI Lick as configured on the Communication Manager
D) Communication Control Toolkit
E) Application Enablement Services

5. Where can an Avaya Contact Recorder backup be restored?

A) Only to the recorder system from which back up is performed
B) Only on a standby or slave server of the backed up master recorder
C) On any newly installed system with the same Linux operation system version
D) On any recorder

Solutions: