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Avaya Workforce Engagement Support Certified Sample Questions:

1. After a successful installation, what is the only page accessible from the Avaya Workforce Engagement administrative pages?

A) Alarm Status
B) General Settings
C) Licensing Management
D) Server Roles

2. In the archive configuration, which service runs on a Recorder or standalone Central Archive service and performs the actual archive activity?

A) Recorder Archiver Service
B) Archive Web Service
C) Content Server
D) Archive Database

3. In a scenario with Avaya Contact Recorder Advanced (ACRA) using station-side recording (TDM), which statement is true?

A) When there is an outgoing call that is put on hold for a consult with a supervisor, and then conferences with a supervisor, the call with the customer and the conference with the supervisor will be recorded, while the internal consult will not be recorded.
B) When there is an incoming call that is put on hold, only the customer side will be recorded.
C) When there is an outgoing call that is put on hold for a consult with a supervisor, and then conferenced with a supervisor, everything will be recorded.
D) An internal call will not be recorded.

4. A technician is migrating a customer's system from AWFO V15.1 to Avaya Workforce Engagement R20.X.
the customer has windows 2016 servers. You recommended that the customer use the side-by-side approach.
Which two factors led to this recommendation? (choose two).

A) It will minimize upgrade downtime risks
B) It is suitable for small systems only.
C) The data on the source DC servers are reformatted with Windows Server 2016, and installed L-' with R20.X-
D) It will support rollback by reverting to the 15.1 Date Center

5. A technician is preparing to setup an Avaya Contact Recorder Advanced (ACRA), following the basic recorder configuration for according to the Recorder Configuration and Administration Guide Which task is the customer's responsibility?

A) Verify the server using the SR validation
B) Set up the server, Including VM settings, NICs and disks
C) Install WFO software and any required hotfixes
D) Configure the recorder server roles

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