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Salesforce AP-203 Exam Syllabus Topics:

Salesforce Communications Cloud Accredited Professional Sample Questions:

1. Sonic telecommunication delivers B2C internet (broadband) and TV services to the customer and technician need to perform various task for the add product operations. At one point in the flow there is a manual task that required technician to complete the steps and to provide information back to order management system to identify the equipment ordered, which action should consultant take to support the manual task resolution?

A) Design and attach the omni scripts to the manual task to help technician with each step that are required to be completed manually
B) Use call out to fully automate the flow so that no manual steps are required
C) Use the integration procedure to manage the various task that technician need to undertake
D) Use data raptor to assist with integration and introduce several manual task into the flow.

2. ABC telecom is a large telecommunication operates with 75 million assets across its customer and business customers. The company cloud to take advantage of customer 360 capabilities. There are slight operational differences between the various regions where it sells services, some regions may have different readiness timelines. Which migration strategies should be opt?

A) Do not migrate legacy assets and leverage external objects within salesforce to access them
B) Coordinate migration readiness across regions and execute migration all at once to ensure consistency
C) Migrate Assets in chunks, portioning by geographical region and account type and then prioritize the migration based on regional timelines.
D) Migrate assets in chunks, portioning by geographical region and account type and then prioritize high value business accounts.

3. Universal containers (UC) is a communication using commination cloud and would like to introduce a limited- time offer of their customers. The offer will be available on UC's website through DC APIs and once claimed, will give customers a 10% discount for three months. Which options should a consultant configure to meet the requirement?

A) Offering
B) Discount
C) Time Plan
D) Promotions

4. United Telecom has release plan for their digital transformation it includes both legacy CRM and their new communication cloud, both of which will be active until the digital transformation is complete. Customer data from the legacy CRM will be migrated into communication cloud as part of first phase of the digital transformation project. There are business critical operations that will remains active in legacy CRM after the first phase of project. Which strategy should a consultant recommended to keep the customer data to sync between the legacy CRM and communication cloud?

A) Introduce customer data management system as a part of digital transformation to keep customer data up to date
B) Synchronize real time customer data between the two CRMs when updated happens in either of the two CRMs
C) Allow updated on Customer Data only on Communication cloud and synchronize the update to the legacy CRM
D) Synchronize real time customer data between the two CRMs at the end of business day using batch updates.

5. Acme technology is Tier 1 Provider selling fixed line internet and TV services. In order to send Set top boxes (STB) and modem they are requiring a single call to the shipping fulfillment system, which combination can be sent to the customer. They also want to ensure optimal performance and avoid unnecessary use of storage of inventory in customer base.

A) Decompose the Modem & STB to distinct CFS technical product using 1:1 decomposition relationship. Configure the scope filed on the modem and STB products to downstream Order Item.
B) Decompose the Modem & STB to distinct CFS technical product using 1:1 decomposition relationship. Configure the scope field on CFS technical product definition to downstream Order Item.
C) Decompose the Modem & STB to one CFS technical product using M:1 decomposition relationship. Configure the scope filed on the modem and STB products to Account
D) Decompose Modem & STB into one CFS using M:1 decomposition pattern configure scope field on CFS technical product definition to Account

Solutions: