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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. How many types of groups are there by default?

A) 5
B) 3
C) 4
D) 2

2. You can add more than one outbound route to the contact center.

A) True
B) False

3. What are the operating systems available for Genesys Cloud mobile applications? (Choose two.)

A) EOS
B) IOS
C) Windows 10 mobile
D) Blackberry OS
E) Android

4. What Genesys Cloud configuration option provides a way to ensure that phones of a specific make and model are all deployed with the same settings?

A) Default Station configuration
B) Managed IP Phones
C) Base Settings
D) IP Phone Templates

5. Which of the following statements are true? (Choose two.)

A) Media capture logs can be read only with the support of customer care.
B) You can view protocol capture logs but not media capture logs.
C) You can view both protocol and media capture logs.
D) You cannot view either type of log file.

Solutions: