Last Updated: Aug 11, 2026
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ITIL-4-Foundation exam requires one to have expertise in making the best decisions for the organization. Applicants to acquire the certification must have an understanding of different processes related to the ITIL-4-Foundation exam. The development of a detailed plan to improve service is also an important part of the ITIL-4-Foundation exam. Prospective candidates can get more information about ITIL-4-Foundation exam from an official web site of the provider. The valid email address of the users for this certification must be provided during registration. Cover the cost of the ITIL-4-Foundation exam if one fails to clear the test. Dimensions of this certification exam include getting a complete understanding of processes related to ITIL-4-Foundation. ITIL 4 Foundation JPN Dumps is also required for this certification. Subjects that are covered in the ITIL-4-Foundation exam are related to the IT organization. Activities that can be performed by the candidates for this certification include identifying and managing risks. The pass rate of the ITIL-4-Foundation exam for candidates who have experience in any part of ITIL is 100%.
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: ITIL Guiding Principles | 20% | - Keep it simple and practical - Optimize and automate - Progress iteratively with feedback - Collaborate and promote visibility - Think and work holistically - Focus on value - Start where you are |
| Topic 2: ITIL Service Value System | 18% | - Continual improvement - Overview of the Service Value System - Governance - Service Value Chain |
| Topic 3: ITIL Service Value Chain Activities | 15% | - Obtain/Build, Deliver and Support - Design and Transition - Plan, Improve, Engage |
| Topic 4: ITIL Practices | 15% | - General management practices - Service management practices - Technical management practices |
| Topic 5: Key Concepts of Service Management | 15% | - Products, services, and service offerings - Value, outcomes, costs, and risks - Service and service relationships |
| Topic 6: Four Dimensions of Service Management | 17% | - Information and technology - Value streams and processes - Partners and suppliers - Organizations and people |
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