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EXIN ITIL Deutsch Exam Syllabus Topics:

EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. In welchen ZWEI Situationen sollten die ITIL-Leitprinzipien berücksichtigt werden?
1. Bei jeder Initiative
2. In Beziehungen mit allen Beteiligten
3. Nur in spezifischen Initiativen, in denen das Prinzip relevant ist
4. Nur in bestimmten Stakeholder-Beziehungen, in denen das Prinzip relevant ist

A) 1 und 4
B) 1 und 2
C) 2 und 3
D) 3 und 4

2. Welche Vorgehensweise stellt einen Kanal zwischen dem Dienstanbieter und seinen Benutzern her?

A) Beziehungsmanagement
B) Servicedesk
C) Lieferantenmanagement
D) Aktivierung ändern

3. Was gehört zum Leitprinzip „Wertorientierung“?

A) Verstehen, welche Dienste dem Dienstkonsumenten helfen
B) Identifizierung von Aktivitäten, die in kleineren Iterationen erreicht werden können
C) Reduzierung der Anzahl der Schritte im Kundenerlebnis
D) Bewertung von Diensten zur Identifizierung wiederverwendbarer Teile

4. Welches der folgenden ist das WICHTIGSTE oder WIRKSAMSTE Vorfallmanagement?

A) Verschiedene Zugangskanäle
B) Automatisierte Pipelines
C) Tools und Techniken für die Zusammenarbeit
D) Balanced Scorecard-Überprüfung

5. Was ist der Zweck der Problemmanagement-Praxis?

A) Die Wahrscheinlichkeit und die Auswirkungen von Vorfällen verringern, indem tatsächliche und potenzielle Ursachen von Vorfällen ermittelt und Workarounds und bekannte Fehler verwaltet werden.
B) Minimieren Sie die negativen Auswirkungen von Vorfällen, indem Sie den normalen Servicebetrieb so schnell wie möglich wiederherstellen
C) Die Praktiken und Dienstleistungen der Organisation an die sich ändernden Geschäftsanforderungen anzupassen, indem wir die Dienstleistungen kontinuierlich identifizieren und verbessern
D) Zum Schutz der Informationen, die das Unternehmen zur Ausübung seiner Geschäftstätigkeit benötigt

Solutions: