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Oracle Policy Automation Cloud 2019 Implementation Essentials Sample Questions:

1. You are creating a new interview for the Service Cloud Customer Portal, and you wish to load the current logged-in contact's first name, last name, and telephone number into your interview for use in individual fields on a form.
After setting up your data connection, how must you accomplish this in the minimum number of steps?

A) Create separate attributes for the first name, last name, and phone number. Set the interview to require the contact to log in to the Customer Portal, then set the mapped-out values for each attribute.
B) Create separate attributes for the first name, last name, and phone number. Set the interview to require the contact to log in to the Customer Portal, then set the mapped-in values for each attribute.
C) Create separate attributes for the first and last name, a number attribute for the phone number, and set the interview to not require the contact to log in.
D) Create separate attributes for the first and last name, a number attribute for the phone number, and set the interview to be accessible for contact center staff accounts.
E) Set the interview to require the contact to log in to the Customer Portal but do not create any attributes, because any data related to the logged-in user can always be loaded.

2. Below is a screen from the pathfinder sample policy model install with Policy Modeling:

Where should you go to change the text "Higher Education"?

A) Project tab | Summary
B) Interview tab | Styles
C) Interview tab | Your Details screen
D) Interview tab | About You screen

3. Which two use cases are suitable for Policy Automation?

A) creating a repository for storing and cataloging policy manuals
B) providing interactive advice on who may be eligible for a product or benefit
C) creating an online calculator to determine the amount of a discount or subsidy
D) discovering new policy rules through self-learning predictive analytics on previously collected data
E) routing incidents and tasks to appropriate team members
F) managing the security of customer data in another application

4. You found this rule in a Word rule document that is causing errors in the Policy Model.

Assuming "the customer's discount threshold" is an existing currency attribute, which two changes should you make to the rule for it to pass Validation?

A) Swap column 1 and column 2.
B) Change "The customer is a silver member" to OPM - level 1 style.
C) Change "the customer's discount threshold" to "the customer's discount threshold =".
D) Remove the $ sign.
E) Change "otherwise" to OPM - conclusion style.
F) Insert quotation marks around "uncertain".
G) Change "the customer's discount threshold" to "the customer's discount threshold is".

5. You are instructed to create a very simple interview with a minimal number of elements. Which three elements must be included in an interview?

A) at least one screen
B) at least one label
C) at least one Submit button
D) at least one entity collect
E) at least one stage
C at least one goal

Solutions: