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Last Updated: Sep 18, 2026

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What is the duration, language, and format of Oracle 1Z0-996-20: Oracle Utilities Customer Cloud Service 2020 Implementation Essentials Exam

Following are the quick details related to the Oracle 1z0-996 Certification Exam

  • Exam Name: Oracle Utilities Customer Cloud Service 2019 Implementation Essentials
  • Pass Score: 68%
  • Registration: The exam certificate needs to be purchased for all candidates who are eligible to take the exam. The candidate can register on Oracle Education Portal after purchasing the voucher.
  • Period of examination For attempting 70 questions, the candidates would have 120 minutes. For candidates to schedule the exam and restrict too much time to one question or subject, therefore, it becomes necessary.
  • Exam Code: 1z0-996
  • Number of Questions: 70 Questions
  • Results of examination The credential Oracle 1z0-996 is a pass or fail test and the applicant must score a minimum of 68% for a certification review. Within 30 minutes of completing the certification examination, the candidates shall obtain an email with the results from Oracle. Exam reports can also be seen on the Online site CertView, and candidates can visit the portal to access the exam results and connect to the CertView account.
  • Exam Price: $245 (USD) The price for a country may vary depending on the localized currency rates.
  • Duration: 120 minutes
  • Exam type: Multiple Choice Questions
  • Mode of exam: Proctored examination online. Candidates may take the exam at any time according to their preference from wherever. There is also an opportunity for candidates to take exams in one of the permitted training center's. At the time of enrollment, applicants may choose the examination mode according to their convenience.
  • Test voucher: The exam vouchers may be obtained from candidates. The voucher is available for six months after the problem date, which is like a gift voucher that is forfeited, if not used within six months.

Reference: https://education.oracle.com/oracle-utilities-customer-cloud-service-2020-implementation-essentials/pexam_1Z0-996-20

Topics of Oracle 1Z0-996-20: Oracle Utilities Customer Cloud Service 2020 Implementation Essentials Exam

The Oracle 1z0-996 certification exam is based on the learning, key topics, and activities encountered during oracle pieces of training and implementations. The following are the major topics and sub-skills that a candidate should study for the examination. These topics will give the candidates a clear view of which topics and skills one should focus on for the certification.

  • Fieldwork and Service Order Management Explain Service Order Activity Explain Service Order Children's Activities The candidate needs to go through and be proficient in every topic.
  • Measurements Explain differences between initial measurements, final measurements, and usage Explain the high level process of loading measurements to calculating usage Explain derived values and their association with the final measurements Create a new derive value algorithm Explain different types of IMDs and the differences between them Explain IMD exception status and Automatic Retry functionality
  • Rates Manage and Apply Rates for individual commodities and customers Apply Proration Apply Bill Factors
  • Monitor Overdue Debts Ability to Configure and Manage Credit & Collections Manage Payment Arrangements and Pay Plans
  • Billing Maintain and Manage Bill Segments Complete Bills
  • Adjustments Ability to configure and manage payment adjustments
  • Payments Manage and Maintain Payments Manage Overpayment and Payment Distribution
  • Financial Transactions Manage and Maintain Financial transactions
  • Operational Device Management Explain assets and components Explain specifications and asset relationships
  • Usage Subscription Explain usage subscriptions Explain relationships between measuring components, service points, and usage subscriptions Set up and design admin data required to configure a usage subscription
  • Usage Explain the usage calculation process Explain usage transactions and usage subscriptions Use Get Scalar Details usage rule and retrieve scalar measurements for scalar internal measuring components
  • VEE Explain the difference between critical validations, validation rules, and their executions Explain the concept of VEE process Ability to configure VEE groups containing base package VEE rules Ability to apply VEE group to device or device types Ability to configure eligibility criteria and criteria field value retrieval algorithms Explain categories of IMD exceptions
  • Service Points and Install Events Explain the concept of the install event Describe the relationship between devices and service points
  • Devices and Measuring Concepts Explain the measuring component and its structures Explain the relationship between devices and measuring components Explain different types of measuring components Ability to Configure device types Ability to Configure measuring component types Ability to Configure device config type Ability to associate measuring component to the device
  • Customer Information Manage and Maintain Customer information based on the needs and requirements

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Oracle 1Z0-996-20 Exam Syllabus Topics:

SectionObjectives
Topic 1: Device and Operational Asset Management- Devices and measuring components
  • 1. Measuring component types (scalar, interval, TOU)
    • 2. Device configuration and lifecycle
      Topic 2: Financial Transactions- Financial processing
      • 1. General Ledger integration
        • 2. Transaction creation and reversal logic
          Topic 3: Billing and Rates- Rate management
          • 1. Rate schedules and rate versions
            • 2. Bill factors and proration rules
              - Billing process
              • 1. Bill segments and calculation headers
                • 2. Bill completion algorithms
                  Topic 4: Usage Management- Usage processing
                  • 1. Usage subscriptions and data flow
                    • 2. VEE (Validation, Estimation, Editing)
                      • 3. Initial Measurement Data (IMD) processing
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