Last Updated: Aug 17, 2026
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Public Sector Solutions: Product-Specific Systems Knowledge | 45% | - Licensing, permitting, and inspection management - Employee experience and emergency response capabilities - Grants management and program administration - Document processing, eSignature, and reporting tools - Core architecture and data model |
| Topic 2: Public Sector Solution Product Configuration | 36% | - Service Cloud and Experience Cloud setup for citizen services - Configure OmniStudio components for public sector workflows - Security, sharing, and compliance configuration - Action plans, automation, and business rules implementation |
| Topic 3: Public Sector Solutions Implementation Strategies and Best Practices | 19% | - Governance and compliance considerations - Data management, scalability, and quality assurance - Solution design and requirements mapping - Deployment methodology and change management |
1. A government- supported agency that helps constituents track the status of their claims is using Public Sector Solutions. For claim assessors to review and process claims, it is crucial to see the applications' Decision Explanation Logs. Which component can be added to see the history of Decision Explanations for a claim?
A) Log History
B) Audit Log
C) Record History
D) Decision Explainer Log History
2. A customer wants to view multi- level data related to an Account, such as all the inspections performed and the regulatory violations found. They want to see this on the Account page layout.
What solution should the technical consultant use?
A) Use a Hierarchical View component
B) Use a Lightning Web component
C) Use an Aura Lightning component
D) Use an AppExchange component
3. The City of Snaxboro has implemented CRM Analytics for Public Sector but keeps getting an error message when creating the Analytics for the Licensing, Permits, and Inspections app. They have verified that their users have the appropriate permission sets assigned. What is the most probable cause for the error message?
A) There are no Violation records.
B) Person Accounts have not been enabled.
C) There are no active Action Plan Templates.
D) There are no Visit records.
4. When configuring an Inspection, the administrator wants a Violation record to be automatically generated when an Inspector indicates that a standard requirement failed or an issue was identified. What is the recommended approach for configuring the Inspection to achieve this requirement?
A) Build an auto-launched Flow that will get all of the assessment questions in an Inspection. For each question that has a result marked as "Issue" or "Fail", generate a Violation record.
B) In the "Results" picklist field of the Inspection Assessment Indicator object, edit the "Fail" and
"Issue" picklist values and select the "Violations" checkbox for the values to generate a Violation record when selected.
C) Create a new Violation Type record and associate it with an appropriate Assessment Indicator Definition. Select the "Auto-generate" checkbox so it will generate a Violation record whenever the Assessment Indicator Definition fails.
D) In the Action Plan Template, add the associated Assessment Task Definitions to be performed.
Select the "Violations" checkbox so it will generate a Violation record whenever the Assessment Task Definition fails.
5. A Public Sector Organization (PSO) is seeking to improve how they manage its community grants and would like to introduce a new portal to allow Organizations to apply for grants. The PSO would also like to improve its internal processes and use the Grants Management package from Public Sector Solutions. The PSO currently uses Salesforce in a minimal capacity, with their staff using the Salesforce Classic UI. In addition to procuring Grants Management licenses, what other three prerequisites should the Technical Consultant advise the PSO are required?
A) Customer Community Plus Licenses
B) Migrate Users to Lightning Experience
C) Enable Web-to-Lead
D) Enable Chatter
E) Customer Community Licenses
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: B | Question # 5 Answer: A,B,D |
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