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Salesforce AI-201 Exam Syllabus Topics:

Salesforce Certified Agentforce Specialist Sample Questions:

1. An Agentforce Specialist is assisting Universal Containers with troubleshooting an agent. The Agentforce Specialist notices that the agent is not using topic actions in the desired sequence, causing inconsistent outcomes. Which technique should the Agentforce Specialist recommend to ensure deterministic control over the order in which actions are executed?

A) Specify the large language model (LLM) provider and version.
B) Specify custom variables and filters.
C) Specify the order of actions.

2. Universal Containers (UC) wants to enable its sales team with automatic post-call visibility into mention of competitors, products, and other custom phrases. Which feature should the Agentforce Specialist set up to enable UC's sales team?

A) Call Summaries
B) Call Explorer
C) Call Insights

3. Universal Containers (UC) is building a Flex prompt template. UC needs to use data returned by the flow in the prompt template. Which flow element should UC use?

A) Add Prompt Instructions
B) Add Flex Instructions
C) Add Flow Instructions

4. Universal Containers (UC) wants to make a sales proposal and directly use data from multiple unrelated objects (standard and custom) in a prompt template. How should UC accomplish this?

A) Create a prompt template-triggered flow to access the data from standard and custom objects.
B) Create a prompt template passing in a special custom object that connects the records temporarily.
C) Create a Flex template to add resources with standard and custom objects as inputs.
D) Use a Record Snapshot to combine data from unrelated objects into a single prompt.

5. An Agentforce at Universal Containers is working on a prompt template to generate personalized emails for product demonstration requests from customers. It is important for the Al-generated email to adhere strictly to the guidelines, using only associated opportunity information, and to encourage the recipient to take the desired action. How should the Agentforce Specialist include these instructions on a new line in the prompt template?

A) Make sure merged fields are defined.
B) Surround them with triple quotes (""").
C) Use curly brackets {} to encapsulate instructions.

Solutions: