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Salesforce Plat-UX-101 Exam Syllabus Topics:

Salesforce Certified Platform User Experience Designer Sample Questions:

1. A UX Designer wants tobuild on a human-centered design by focusing on more than just an individual person and is considering engaging, connected, and social value-driven solutions.
What is the designer practicing?

A) Service Design
B) Relationship Design
C) User Experience Design
D) Compassionate Design

2. Cloud Kicks has already identified its user personas and is working with a UX Designer who wants to synthesize what the company knows about its users to create a shared understanding with the rest of the organization.
Which tool should the designer use?

A) Empathy Map
B) Prioritize Backlog
C) Executive Summary

3. Cloud Kicks has asked its UX Designer to optimize its Salesforce instance to help the IT help desk team quickly resolve queued Case. The requirements include:
* The ability to view their Case queue while working a particular Case.
* A persistent place to create Notes.
Which two Salesforce configuration features should be recommended?
Choose 2 answers

A) List View - Split View
B) Activity Timeline
C) Dynamic Forms
D) Docked Utility Bar

4. A UX Designer atCloud Kicks is having difficulty getting its developers to see why the design changes would improve the user experience.
How should the designer help mitigate pushback from developers?

A) Ask a manager or superior to doit.
B) Hand them a printout of the design
C) Invite them to user testing.
D) Let them know the designer is the expert.

5. A group of sales users needs to be guided step by step through a new process using Floating or Decked Prompts.
Their administrative teamwants to the ability to see the adoption of this assistance via Reports and Dashboards.

A) Use the Walkthrough App from AppExchange
B) Basic In-App Guidance Prompts
C) Custom build using Salesforce Flow
D) in-App Guidance Prompts using myTrailhead

Solutions: