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SAP C_C4C14_1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. What is the difference between a business user and employee? Note: There are 2 correct answers to this question.

A) Business users can be assigned access right and business roles: employees cannot
B) Employee need to be assigned directly to the organizational structure; business users must not
C) Business users can be created using the data migration template: employee cannot
D) Employee can be assigned access rights and business roles; business user cannot

2. Who can approve time reports so they can be released to CATS?

A) Nominated delegate
B) Territory owner
C) Reporting line manager
D) End customer

3. Which field controls how SAP ERP handles an item that is released from a SAP Cloud for Cutomer work ticket to SAP ERP?

A) Coverage indicator
B) Processing type
C) Scheduling relevant
D) Invoicing method

4. Which date type do you use when determining the start of the warranty?

A) Creation date
B) Requested date
C) Reference date
D) Due date

5. What activities do you perform in the administrator work center to enable a new social media channel? There are 3 correct answers to this question.

A) Set up ticket routing for the social media channel
B) Set up access to social media account
C) Set up service level determination for the social media channel
D) Select the channel type
E) Create and schedule social media import run

Solutions: