Try SAP : C-C4C14-1811 valid & accurate questions and answers
Last Updated: Jul 26, 2026
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SAP C-C4C14-1811 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Request Management | 12%-16% | - Service level agreements (SLA) - Escalation and routing rules - Create and process service tickets |
| Topic 2: User Management | 8%-12% | - Set up data access restrictions - Maintain employees, business roles and users |
| Topic 3: Integration | 8%-12% | - Pre-packaged integration scenarios - System integration best practices |
| Topic 4: Organizational Management | 8%-12% | - Organizational structure setup - Work distribution rules |
| Topic 5: Service Contracts | 8%-12% | - Contract creation and assignment - Entitlement determination |
| Topic 6: Warranty Management | <8% | - Warranty determination and processing |
| Topic 7: Registered Products | <8% | - Use in service tickets |
| Topic 8: Reporting and Analytics | 8%-12% | - Standard reports and dashboards - Basic custom reporting |
| Topic 9: Implementation Basics | 8%-12% | - Solution configuration and fine-tuning - SAP implementation methodologies |
| Topic 10: Installed Base | <8% | - Use in service tickets |
| Topic 11: Administrative Configuration | 8%-12% | - Approval processes - Business configuration activities |
SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
1. How do you create an assignment for a service technician in SAP Service Cloud?
A) Use a time report
B) Use SAP Multi-resource Scheduling
C) Use the Resource Scheduler
D) Use a ticket routing rule
2. Which data migration templates for the initial load, which activities are steps in the migration process? Note:
There are 3 correct answers to this question.
A) provided migration template in the Data Workbench
B) Adjust fields with input fields
C) Activate migration templates in scoping
D) Migrate data from the template file
E) Fix errors in the data file
3. You need to configure an automated e-mail response to your customer when a service technician is assigned to a ticket.
Which actions do you perform in SAP Cloud for Customer?
Note: There are 2 correct answers to this question.
A) Set up notification of delegates
B) Create social media channels
C) Configure e-mail channels
D) Build a workflow rile
4. You create a ticket and the warranty is NOT determined in a service ticket. What must be the Uncovered incident category?
A) Incident category
B) Product category
C) Resolution category
D) Cause category
5. What can you use to hide a single value of multiple value field?
A) Access rights
B) Key user tool (KUT)
C) Code lists restrictions
D) Personalization
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A,C,D | Question # 3 Answer: B,C | Question # 4 Answer: A | Question # 5 Answer: C |
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