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Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:

1. Which are two questions for the Line of Business Leader that can help you to establish whether the business need is primarily for voice support or whether multichannel is direction they'd like to pursue? (Select two.)

A) How would you like customers to interact with you?
B) How do your customers interact with you?
C) Do you foresee growing beyond 250 agents within 12 months of deployment?
D) Would you like to deploy a contact center solution behind an existing PBX via PRI or SIP trunks?

2. When meeting with a prospect they say: * I don't want to run my contact center on a small business system like IP Office." Which statement could help you overcome this customer's objection? (Select one.)

A) Are you sure you are comparing apples to apples? You need to look at the total cost for an accurate comparison. Capabilities such as call recording are included as part of Avaya solution (including IP Office licensing), but may be an additional cost with a competitor.
B) Really? Have you seen the results from "The Autonomous Customer 2013" survey? Their findings show how customers want to do business with businesses that make it easy to do business. Your customers don't necessarily want to call you and have just anyone helping them. Customers want to spend the least amount of time possible getting the answers they are looking for and we can help you make that happen.
C) What if we could transform your costly voice interactions into a lower cost to serve business model and at the same time help you generate additional revenue? Businesses use web chat for both sales and support situations. In fact. web chat is one of the lowest cost contact channels available to businesses today. With a lower cost structure and the opportunity for new revenue, you can potentially increase your profitability this would mitigate the upfront cost of replacing your current solution.
D) What if I told you that Avaya has transformed IP Office and expanded our offerings to serve midsize businesses like yours? Our solutions provide businesses a scalable, redundant, and resilient system capable of handlingdemanding environments. Furthermore, our Contact Center solutions are based on existing solutions with years of mission-critical deployment experience.

3. Which are the three generic server types for Avaya IP Office Support Services (IPOSS}? (Select three.)

A) Large Linux server, DL360G and R620
B) Medium Linux servers, DL120G and R210
C) IP500v2 Chassis
D) IP500v1 Chassis

4. True or False? Avaya Contact Center Select will be available globally with support for G14 languages and countries.

A) True
B) False

5. Which statement is a value proposition of Avaya Contact Center Solutions for IP Office? (Select one.)

A) Provides reporting and analytic tools to track caller behavior for continuous improvement.
B) Allows the reuse of a company's existing web-based integrations, services, and assets, as well as the leveraging of open standards.
C) Extends Avaya innovation in customer experience management to midsize businesses, with the simplicity and value they require.
D) Provides self-service, treatment and call delivery across a SIP network and delivers a better customer experience.

Solutions: