Last Updated: Aug 11, 2026
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| Section | Objectives |
|---|---|
| Topic 1: Solution Design and Customer Scenarios | - End-user computing lifecycle optimization - Mapping customer requirements to DaaS offerings - Operational efficiency and IT cost reduction scenarios |
| Topic 2: HP Device as a Service (DaaS) Fundamentals | - DaaS value proposition and business outcomes - Lifecycle management approach (procurement, deployment, support, refresh) - Customer pain points addressed by DaaS |
| Topic 3: HP DaaS Offer Structure | - Financing and subscription-based models - Service levels and support components - Hardware, services, and software bundling |
| Topic 4: Implementation and Service Delivery Overview | - Device management and support processes - Deployment models and rollout considerations - Refresh cycles and asset lifecycle management |
| Topic 5: Sales Positioning and Competitive Differentiation | - Competitive comparison and value messaging - Positioning HP DaaS vs traditional device procurement - Target customer segments and use cases |
1. Which type of customer IT environment is ideal for the Standard plan?
A) one with limited internal IT resources that is ready to outsource to a full device management service
B) one that has low IT bandwidth to manage security updates across a multi-OS device environment
C) one that is self-managed, but with a desire for some device health analytic insights
D) one with HP devices that is looking for an automatic parts replacement service
2. HP DaaS offers customers a range of commercial devices. Which two features are key device differentiators for HP DaaS? (Select two.)
A) spill-resistant keyboards
B) automatic Windows 10 updates
C) Accidental Damage Protection
D) innovative designs
E) HP Elite device security solutions
3. What is the goal of the performance review between HP and channel partners in the delivery and support process of HP DaaS?
A) to suggest how the channel partner could grow the HP DaaS business into other geographic areas
B) to ensure that CarePack SLAs are being fulfilled
C) to support the channel partner in driving value for customer's device environment
D) to evaluate the quality of service the channel partner is providing to the customer
4. In which three ways does HP DaaS enable channel partners to enhance their business? (Select three.)
A) improves customer service
B) builds revenue from loyalty
C) increases margins
D) develops solution selling capabilities
E) provides access to high-impact marketing
F) differentiates their business
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B,E | Question # 3 Answer: B | Question # 4 Answer: C,D,E |
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