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HP Selling HP Printing and Computing Services Sample Questions:

1. Which statement is true about Service Lines?

A) The MG computer support line is available for consumers
B) MG support covers all business levels for Printing Systems.
C) All Printer Services lines are available for consumers who buy contractual services
D) R4 Commercial support is only available to Small and Medium Business (SMB).

2. Which statements are true about HP Services for Business Customers? (Select two.)

A) The Data Protection service can be configured in accordance with the customer's regulatory requirements
B) Travel Coverage for PCs is a good fit for customers with a high number of mobile workers.
C) Defective Media Retention allows workers to back up their hard drive to the HP cloud.
D) Defective Media Retention, Accidental Damage Protection, and Travel Coverage are not standalone services. They are designed to be sold together in a bundle

3. Which statement is true about Service Lines?

A) The 8W supportline is available for consumers.
B) 8W support covers all business levels for Custom Integration Services.
C) All Printer Services lines are available for consumers who buy contractual services.
D) R4 Commercial support is only available to Small and Medium Business (SMB).

4. Which service protects mobile workers in many parts of the world?

A) Accidental Travel Protection
B) Travel
C) Mobility
D) Defective Media Retention

5. Which type of service offerings are covered by HP Custom Integration services?

A) Per Incident
B) Maintenance Kit Replacement
C) BIOS configuration
D) Warranty Extensions

Solutions: