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ISEB ISEB-ITILF Exam Syllabus Topics:

ISEB The Foundation Examination - ITIL® Sample Questions:

1. Which two elements of financial management for IT services are mandatory?

A) Budgeting and accounting
B) Budgeting and charging
C) Accounting and charging
D) Costing and charging

2. Which of the following is NOT an objective of Continual Service Improvement?

A) Review and analyze Service Level Achievement results
B) Identify activities to improve the efficiency of service management processes
C) Conduct activities to deliver and manage services at agreed levels to business users
D) Improve the cost effectiveness of IT services without sacrificing customer satisfaction

3. Which one of the following would NOT involve event management?

A) Monitoring the status of configuration items
B) Intrusion detection
C) Recording and monitoring environmental conditions in the data centre
D) Recording service desk staff absence

4. Which of the following would NOT be contained in a release policy?

A) The risk register for the release
B) Roles and responsibilities for the release
C) Entry and exit criteria of the release into testing
D) Naming and numbering conventions

5. Which stage of the continual service improvement (CSI) approach is BEST described by the phrase 'Understand and agree on the priorities for improvement based on a deeper development of the principles defined in the vision'?

A) Did we get there?
B) Where do we want to be?
C) Where are we now?
D) How do we get there?

Solutions: