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WGU Operations-Management Exam Syllabus Topics:

WGU Operations Management (C215, VDC2) Sample Questions:

1. What are two strategic objectives for every member of the supply chain?
Choose 2 answers

A) Increasing end-customer demand
B) Finding the best distribution location
C) Becoming more efficient
D) Reducing production and delivery times
E) Increasing cost effectiveness

2. Which total quality management (TQM) process consists of 13 published standards and guidelines?

A) ISO 9002
B) ISO 1400
C) ISO 9000
D) ISO 9001

3. Which formula would indicate that a fast-food restaurant was performing at, above, or below its benchmark?

A) Time a resource is used / time a resource is available
B) Actual output / standard output
C) Output / input
D) Throughput time / value-added time

4. What are two reasons a company might be hesitant to provide overtime as a capacity-based option?
Choose 2 answers

A) Overtime is not a long-term solution.
B) Overtime decreases the labor cost per unit.
C) Overtime results in a buildup of excess inventory.
D) Overtime is typically a 50% wage premium.

5. Why is kanban significant to the "pull" system?

A) It is a process that highlights the highest-performing organization.
B) It specifies the exact quantity of a product that needs to be produced.
C) It requires that all work items are sized the same.
D) It is a process that is only for support or maintenance.

Solutions: