Salesforce Certified B2C Solution Architect Sample Questions:

1. A retail company currently uses 62C Commerce and Marketing Cloud to enable a seamless customer experience. They are evaluating tools to better support customer service activities like their call center for online ordering and social customer service.
Which two functionalities should a Solution Architect discuss with the company to explain the value of Service Cloud? Choose 2 answers

A) Ability to de-duplicate and create a single customer identity.
B) Ability to allow the agent to see purchase history to support case management
C) Ability to create a B2C storefront using Digital Experiences.
D) Ability to have a customer leave a journey when they have an escalated case.

2. A company wants to implement B2C Commerce and Service Cloud, and then connect the systems with its existing instance of Marketing Cloud.
Which two tactics should a Solution Architect recommend to model a customer across all three systems' Choose 2 answers

A) Use Service Cloud as system of record for customer data and consent preferences across all channels.
B) Get in touch with the Marketing Cloud Professional Services to perform a subscriber key migration.
C) Migrate the existing Marketing Cloud data into B2C Commerce and set the subscriber key as the Customer ID.
D) Send the Marketing Cloud Subscriber Key to Service Cloud and B2C Commerce to be held for reference.

3. Acme Ltd wants to Integrate B2C Commerce, Service Cloud, and Marketing Cloud. A Solution Architect was tasked with optimizing the integration by understand and which cloud is the ideal system of record for each piece of data.
Which two considerations will lead to an optimal design around systems of record?
Choose 2 answers

A) Lifetime engagement tracking and history, other data for personalization or segmentation should be mastered in Marketing Cloud
B) Store primary attributes (name, address, birthday, phone, and email) about the customer in Service Cloud
C) Heroku should be used to master ecommerce transactions, including order records, customer product affinity, and promotion eligibility
D) User consent information. Customer Journey flow. Counsel and compliance preferences should be mastered in B2C Commerce

4. A company actively uses CI/CD processes for its Service Cloud implementation and is adding Marketing Cloud and Marketing Cloud Connect to its architecture. Under the current setup, each developer has their own developer sandbox. Developers merge their changes into a sandbox for QA regularly, and then once every week, changes are moved to staging, then from staging to production instances. Which setup should a Solution Architect propose to support this development approach considering costs and data segregation?

A) Set up one Marketing Cloud instance for production, and create a Marketing Cloud sandbox to connect to each of the Service Cloud sandboxes.
B) Set up one Marketing Cloud instance for each sandbox in Service Cloud in order to guarantee data segregation.
C) Set up one Marketing Cloud instance with a business unit for production and one business unit for testing which is connected to all Service Cloud sandboxes.
D) Set up one Marketing Cloud instance to use with sandboxes for testing and replicate all changes to production.

5. Universal Containers (UC) is working on an initial release of Service Cloud and B2C Commerce. The UC management team is excited about the new features and wants to go to market with the new solution as soon as possible even though the requirements are not completely mapped out.
A Solution Architect is asked to evaluate when UC can go live with a new B2C Commerce site, automated chatbots, Einstein case classification, Service Cloud Voice, and analytics.
How should a Solution Architect respond to the management team's request to help formulate a roadmap for these new capabilities?

A) Facilitate a workshop with the development team and create a list of prioritized user stories that can then be used to create a detailed roadmap.
B) Ask each member of the management team about their top three concerns, and use it to formulate the roadmap.
C) Facilitate a workshop with the management team, applying the relationship design process to create a roadmap aligned to business objectives.
D) Ask to follow the management team for a week to gain a better understanding of how they work and what information they need to formulate their roadmap.

Solutions: