Try EXIN : ITIL valid & accurate questions and answers
Updated: Aug 07, 2026
No. of Questions: 505 Questions & Answers with Testing Engine
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EXIN ITIL Exam Overview:
| Certification Vendor: | EXIN (accredited ITIL certification provider under PeopleCert/Axelos scheme) |
| Exam Name: | ITIL 4 Foundation Certification Exam |
| Exam Number: | ITIL4 Foundation |
| Exam Duration: | 60 minutes |
| Passing Score: | 65% (26 out of 40 questions) |
| Available Languages: | English, German, French, Spanish, Japanese, Portuguese, Chinese (Simplified) |
| Certificate Validity Period: | No fixed expiration (ITIL 4 Foundation certification is generally valid indefinitely) |
| Related Certifications: | ITIL 4 Managing Professional ITIL 4 Strategic Leader ITIL 4 Practice Manager |
| Exam Price: | Approx. 250–350 USD (varies by region and provider) |
| Real Exam Qty: | 40 |
| Exam Format: | Multiple-choice questions, Closed book, Online proctored or onsite |
| Recommended Training: | AXELOS ITIL 4 Overview PeopleCert Official ITIL Training |
| Exam Registration: | PeopleCert ITIL Certification Portal EXIN ITIL Foundation Certification Page |
| Sample Questions: | EXIN ITIL Sample Questions |
| Exam Way: | Online proctored exam or authorized test center (onsite) |
| Pre Condition: | No formal prerequisites required; recommended familiarity with IT service management concepts |
| Official Syllabus URL: | https://www.exin.com/certifications/exin-itil-foundation/ |
EXIN ITIL Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| ITIL Practices Overview | - Service management practices - Technical management practices - General management practices (e.g., incident, change, problem management) |
| The Four Dimensions of Service Management | - Partners and suppliers - Organizations and people - Information and technology - Value streams and processes |
| ITIL Service Value System (SVS) | - Guiding principles - Continual improvement - Service value chain - Governance |
| Key Concepts of Service Management | - Value, outcomes, costs, and risks - Services and service relationships |
EXIN ITIL Foundation (V4) Sample Questions:
1. What is the difference between the 'incident management' and 'service desk' practices?
A) incident management manages interruptions to service desk monitors achieved service quality
B) incident management resolves issues, service desk investigates the underlying causes of issues
C) Incident management restores service operation, service desk provides communication with users
D) incident management resolves complex issues, service desk resolve simpler issues.
2. What is the reason for using a balanced bundle of service metrics?
A) It facilitates the automatic collection of metrics
B) It reports each service element separately
C) It provides an outcome-based view of services
D) It reduces the number of metrics that need to be collected
3. Which is an external input to the service value chain?
A) Customer requirements
B) The 'improve' value chain activity
C) An overall plan
D) Feedback loops
4. What ensures that a service provider and a service consumer continually co-create value?
A) Service relationship management
B) Service consumption
C) Change enablement
D) Service offerings
5. Which Practice includes management of workarounds and known errors?
A) Problem management
B) Service configuration management
C) Monitoring and event management
D) Incident management
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: A | Question # 4 Answer: A | Question # 5 Answer: A |
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