Try EXIN : ISO20KF valid & accurate questions and answers
Updated: Sep 06, 2026
No. of Questions: 116 Questions & Answers with Testing Engine
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EXIN ISO20KF Exam Overview:
| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | ISO/IEC 20000 Foundation |
| Exam Number: | ISO20KF |
| Available Languages: | Japanese, Portuguese, English, Korean |
| Real Exam Qty: | 40 |
| Exam Duration: | 60 minutes |
| Passing Score: | 65% |
| Exam Format: | Multiple Choice |
| Related Certifications: | IT Service Management Foundation based on ISO/IEC 20000 ISO/IEC 20000 Consultant Manager ISO/IEC 20000 Auditor ISO/IEC 20000 Associate |
| Certificate Validity Period: | Lifetime |
| Sample Questions: | EXIN ISO20KF Sample Questions |
| Exam Way: | Online proctored exam or authorized examination center. |
| Pre Condition: | No formal prerequisites. |
| Official Syllabus URL: | https://www.exin.com/business-service-management/exin-it-service-management-based-on-iso-iec-20000/exin-it-service-management-foundation-based-on-iso-iec-200002018 |
EXIN ISO20KF Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| ISO/IEC 20000 Framework | - ISO/IEC 20000 Standard Structure
|
| Service Delivery and Support Processes | - Operational Service Management Processes
|
| Measurement and Improvement | - Monitoring and Continual Improvement
|
| Service Design and Transition | - Planning and Implementing Services
|
| Service Management System | - Service Management System Components
|
| Fundamentals of IT Service Management | - Core Concepts of Service Management
|
EXIN ISO / IEC 20000 Foundation Sample Questions:
Who has a responsibility in continual improvement?
- A. all employees
- B. Quality experts only
- C. the customer
- D. Management only
Any organization may be impacted by legislative or regulatory change in the future. Where should this be covered?
- A. in the Service Management plan
- B. in the Business Relationship Management process
- C. in a Change request
- D. in the Service Level Agreement (SLA)
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How should the Deming cycle be used?
- A. as a model to be used during the design phase of the service
- B. as a model for customer orientation
- C. as a model for continual improvement
- D. as a model to calculate the costs of service improvement
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Personnel should be competent on the basis of appropriate education and experience. Which of the following is a best practice relating to competence?
- A. Personnel should all have a relevant Security training according to ISO/IEC 27002.
- B. At least two employees should be suitably trained for each role.
- C. Appropriate records of education, training, skills and experience need to be maintained.
- D. Employees should have at least a relevantbachelors degree.
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What does a quality policy aim to define?
- A. the requirements of ISO/IEC 20000
- B. the formally expressed quality intentions and direction of an organization
- C. the requirements of the customer as stated in the Service Level Agreement (SLA)
- D. the legal obligations that the organization must fulfill
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