Try Microsoft : MB-230日本語 valid & accurate questions and answers
Updated: Jul 19, 2026
No. of Questions: 373 Questions & Answers with Testing Engine
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Scheduling Implementation: 10-15%
- Services Management: The test takers will need to demonstrate their skills in defining services, scheduling service activities, and configuring fulfillment preferences. They will also need to show their expertise in a scheduling service activity with schedule boards and creating the schedule boards.
- Resources Management: This topic requires your expertise in configuring resources, business closures, organizational units, work hours, and equipment and facilities.
Reference: https://www.microsoft.com/en-us/learning/exam-mb-230.aspx
Detailed Overview of Microsoft MB-230 Exam
The Microsoft MB-230 test is known to be taken in the English language only. The number of questions can be from 40 to 60. The question formats might include case studies, fill in the blank, multiple choice, multiple select, and others. You will need to clear all of them within 150 minutes to gain more than 700 points (passing score). The fee is $165 in the United States but it can be different in other countries. The difference in the pricing is brought up by the tax policies of each country. It is a proctored exam, which can be taken online. You can also sit for it at any Pearson VUE center.
How much MB-230: Microsoft Dynamics 365 Customer Service Exam Cost
The price of the MB-230: Microsoft Dynamics 365 Customer Service exam is $165 USD, for more information related to exam price please visit to Microsoft Training website as prices of Microsoft exams fees get varied country wise.
Microsoft MB-230日本語 Exam Overview:
| Certification Vendor: | Microsoft |
| Exam Name: | Microsoft Dynamics 365 Customer Service Functional Consultant |
| Exam Number: | MB-230 |
| Real Exam Qty: | 40-60 |
| Available Languages: | English, Chinese (Simplified), Japanese, Korean, German, French, Spanish, Portuguese (Brazil), Arabic (Saudi Arabia), Russian, Italian, Indonesian (Indonesia), Chinese (Traditional) |
| Certificate Validity Period: | 1 year (renewal required) |
| Exam Format: | Multiple choice, Drag-and-drop, Case study, Yes/No |
| Related Certifications: | Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate |
| Passing Score: | 700 / 1000 |
| Exam Duration: | 100 minutes |
| Exam Price: | $165 USD |
| Sample Questions: | Microsoft MB-230日本語 Sample Questions |
| Exam Way: | Online (proctored) or at a testing center |
| Pre Condition: | None |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/exams/mb-230 |
Microsoft MB-230日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Manage cases and Knowledge Management | 20% | - Manage Knowledge Management
|
| Topic 2: Implement Microsoft Power Platform | 10% | - Configure Power Automate
|
| Topic 3: Implement routing | 10% | - Manage queues and routing
|
| Topic 4: Manage analytics, visualizations, and insights | 10% | - Manage insights
|
| Topic 5: Implement scheduling | 5% | - Manage resources
|
| Topic 6: Implement Connected Customer Service | 10% | - Manage Connected Customer Service scenarios
|
| Topic 7: Manage entitlements and SLAs | 15% | - Create and manage entitlements
|
| Topic 8: Implement multi-session experiences for Customer Service | 20% | - Configure and manage Omnichannel
|
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