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Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

1. An energy company urgently needs to replace its current customer information system (CIS). The current system is at end-of-life and unsupported Because the cost to replace the CIS is so high, executives contemplate putting all other projects on hold. This would delay the planned Energy and Utilities Cloud implementation. The executive committee asks a consultant for a recommended, cost-effective approach to maximize the return on investment.
Which two courses of action should the consultant recommend?

A) First, implement Energy and Utilities Cloud and integrate it with the current customer information system through a q middleware platform. Then, replace the customer information system with a more modern one and reconnect the integration points between middleware and the new CIS.
B) Cancel the Energy and Utilities Cloud implementation and replace the CIS. because modem CIS systems have all the necessary functionality to effectively track and manage customer engagements in any channel.
C) To avoid reworking to integrations, deploy a new customer information system first then implement Energy and Utilities Cloud.
D) Implement Energy and Utilities Cloud and simultaneously replace the customer information system with a cloud based billing system.

2. An existing Salesforce customer has built a data model with many custom objects for their call center operations.
How can the customer use OmniStudio to improve the agent experience?

A) Certain agents can use Energy and Utilities Cloud OmniStudio and Data Model, while other agents da nat.
B) The Energy and Utilities Cloud data model is required for OmniStudio.
C) OmniStudio can be used without leveraging the Energy and Utilities Cloud data model.
D) OmpiStudio can be used with custom objects but will need to be migrated to the Energy and Utilities Cloud data model.

3. An energy company is implementing Energy and Utilities Cloud for their contact center and is in the process of importing contact information from the billing system to Salesforce, An administrator has been asked if and how the contact data updated in Salesforce will be reflected back in the billing system.
What two options can be presented back as potential solution?
Choose 2 answers

A) Salesforce will be the system of record for contacts and it doesn't need to update the billing system in the future.
B) Salesforce can send the updated information to the billing system in real-time or batch if it's required,
C) The billing system can query Salesforce every night to retrieve changes made to contacts.
D) Salesforce Export Wizard will automatically create a csv of contact information to be imported to the billing system.

4. An administrator for an energy company recently built a new FlexCard that shows whether a customer is enrolled in autopay.
How can the administrator put the new FlexCard in the Energy and Utilities Cloud Contact Center Console?

A) Edit the Lightning Record or App Builder and place the FlexCard LIC onto the page.
B) Create a VisualForce Page wrapper for the FlexCard and add it onte the page.
C) Open the object's page layout and add the FlexCard LWC ante the layout.
D) Create a Lightning Web Component wrapper for the FlexCard and add it onto the page.

5. An energy utility company is implementing the Customer Acquisition Management application. The application should support unauthenticated self-serve portal users.
What's the preferred method to configure the application security to meet the requirement?

A) A consultant should assign an EnergyftuntimeB2CSales sample permission set to the Guest User profile and an Energyfiuntime82CSalesCustomerCommunityUser sample permission set to customer community users.
B) The Customer Acquisition Management application cannot support unauthenticated self serve portal users
C) A consultant should create new permission sets to grant appropriate access to all required objects.
D) A consultant should assign an EnergyRuntimeSales sample permission set to the Guest User profile and an EnergyRuntimeSalesCustomerCommunityUser sample permission set to customer community users.

Solutions: