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ISQI ISTQB Certified Tester-Foundation Level - Usability Testing Sample Questions:

1. Why are positive usability findings of high importance? Which of the following statements is wrong?

A) Positive usability findings make it easier to sell the need for correcting usability problems by giving a balanced view.
B) Positive usability findings allow a better view of the usability of the product.
C) Positive usability findings should be used to communicate to the development team which features should not be modified or deleted.
D) Positive findings are of high importance because they can be used in the report to justify the costs of the test.

2. You're defining usability test tasks for a web shop for mobile phones and smartphones. Finding out whether users are able to place an order easily has been identified as the main goal of the usability test.
Which of the following is a reasonable task definition to include in the test?

A) Your phone broke and you're looking for a new smartphone. Your budget is 200$ and it should have an infrared sensor as you like to operate your home entertainment system with it. Find a suited smartphone and order it!
B) Enter the item number "1469483" in the search box and click "OK". Put the first item in the cart by clicking "add to bag". Then, click on "checkout" in order to start the order process. After that, fill in the form and click on "submit".
C) Which mobile operating system do you prefer?
D) Put the first phone you find in your shopping cart!

3. A company distributes its products over a web shop where users can put items in their shopping cart. After they click on "checkout", the checkout process starts and users cannot go back anymore to correct possible mistakes. The only way is to hit the "back" button of the browser, which might lead to an expired session and therefore losing all items in the shopping cart.
Which of the following heuristics would best describe this usability issue?

A) User control and freedom
B) Visibility of system status
C) Help and documentation
D) Aesthetic and minimalist design

4. Your last 20-pages usability test report wasn't received well by the developers; only two of the 25 usability problems have been fixed. This time, you want to stick to the best practices in order to obtain better acceptance by the development team.
What are you going to do differently this time?

A) Add the low-priority findings you didn't include in the first report
B) Include contact details of the test participants so that the development team can contact them in case they have questions
C) Make the report more detailed and longer
D) Include positive findings in the report, not only usability problems

Solutions: