Last Updated: Sep 29, 2026
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Reference: https://www.microsoft.com/en-us/learning/exam-mb-240.aspx
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These are following steps for registering the MB-240: Microsoft Dynamics 365 for Field Service exam.
| Section | Weight | Objectives |
|---|---|---|
| Configure Field Service (20-25%) | 20-25% | - Configure Field Service organizations and structures - Configure scheduling configurations and booking setup - Configure pricing, billing, and cost entities - Implement security roles and field service settings - Configure work order types and incident types - Set up and configure resource characteristics and skills - Set up and configure customer assets |
| Scheduling and Dispatch (20-25%) | 20-25% | - Schedule work orders using various methods - Handle scheduling conflicts and rescheduling - Optimize schedules using resource scheduling optimization - Configure map view and route optimization - Manage scheduling options and requirements - Configure schedule board and board features |
| Manage Work Orders (20-25%) | 20-25% | - Process work order inspections and recommendations - Create and manage work orders - Handle work order incidents and resolutions - Manage work order reporting and analytics - Manage work order products, services, and notes - Configure work order lifecycle and statuses |
| Manage Asset and Connected Field Service (5-10%) | 5-10% | - Manage asset IoT connections and monitoring - Implement connected field service scenarios - Process IoT alerts and work order creation - Configure IoT integrations and alerts |
| Manage Inventory and Procurement (15-20%) | 15-20% | - Configure warehouse and inventory settings - Configure product inventory and item associations - Process purchase orders and returns - Handle inventory adjustments and transfers - Manage inventory levels and stock locations |
| Manage Field Service Mobile Application (10-15%) | 10-15% | - Manage mobile forms and workflows - Handle offline capabilities and synchronization - Configure Field Service Mobile app settings - Configure resource and technician mobile experiences |
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