Try Salesforce : ADM-261 valid & accurate questions and answers

Quick and efficient learning way

Are you tired of the ponderous paper learning in the preparation for the ADM-261 test? Are you trapped into the troublesome questions and answers in the traditional ways? Are you still anxious about the long and dull reading the lots of books for get the ADM-261 certification? Nowadays our ADM-261 pdf vce change the old ways of preparing the ADM-261 actual exam and make our users input less time cost but gain more effect. If you use our ADM-261 study engine, it will take you less than 20 to 30 hours to finish the preparing task. It means that you can focus more on the main knowledge and information by using the shortest time without time and energy wasting, so that the learning efficiency is greatly leveled up. With lots of time saved and human energy fully employed, you never will imagine it is such an easy thing when you have no initiative of using our ADM-261 prep material.

Suitability for different individuals

What's more, there are three versions offered for the convenience of different individuals, which includes the ADM-261 PC test engine, and the PDF version and the APP online version. You can download the PDF version and print the PDF materials for your reading at any free time, which brings large convenience to the persons who have no fixed time to prepare, like the college students or the housewives. The APP online version and the ADM-261 PC test equally enjoy the high population among the candidates, they support the operations on the computers and smartphones in that way every customer can scan the learning materials on the screen without any limits on where he is and what he is doing, he can study the ADM-261 : Service Cloud Administration practice torrent as long as if he want to.

More than ten years of development has built our company more integrated and professional, the increasing number of experts and senior staffs has enlarge our company scale and deepen our knowledge specialty, which both make up the most critical factors to our company achieving the huge success. The secrets of our ADM-261 study guide make such a higher popularity among the massive candidates are the high quality of services and the special Salesforce training materials. We continuously bring in professional technical talents to enrich our ADM-261 training torrent. It is our top target to leveling up your ADM-261 exam skills effectively in short time and acquiring the certification, leading you to a successful career.

DOWNLOAD DEMO

High qualified learning materials

What make our ADM-261 practice test own such a high efficiency and enjoy the worldwide popularity are its highest qualified practice materials. On the one hand our Salesforce study engine is a simulated environment which is 100% based on the real test, there are variety of core questions and detailed answers in our ADM-261 learning materials. On the other hand, our professional experts will carefully check the Service Cloud Consultant practice test every day and add the latest information into it. Above all are the vital factors to contribute the perfect of our Service Cloud Consultant exam engine. Under the help of our ADM-261 practice pdf, the number of passing the ADM-261 test is growing more rapidly because in fact the passing rate is borderline 100%, our candidates never will be anxious for the problems of ADM-261 test.

Salesforce ADM-261 Exam Syllabus Topics:

Salesforce Service Cloud Administration Sample Questions:

1. A Knowledge administrator has created an article for a promotion that starts at the beginning of the followingmonth. How would the administrator ensure the article is available on the first of the month?

A) Set the article publish date to automatically display the article on the start datE.
B) Create a task related to the article with a reminderset for the article start date.
C) Send an email reminder to update the article status to Published on the start date.
D) Create a workflow rule to update the article status to Published on the article start date.

2. Universal containers contact center is experiencing increased call volumes due to a growing product portfolio.
What is the recommended strategy to allow the contact center to handle the increased customer inquiries more efficiently? (choose 1 answer)

A) Redirect users from the company site to social media forums about the products.
B) Hire contact center representatives that specialize in each of the product categories.
C) Makeknowledge base articles and community answers accessible on its website.
D) Make contact center representatives accessible 24/7 to distribute the call volume.

3. Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problemsaccount for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers

A) Import payment data into Salesforce and add to the contact page layout as a related list.
B) Create a Visualforce page that retrieves payment information via a Web Service call-out.
C) Use Lightning Connect to connect and access data in real-time from the billing system.
D) Create a custom tab of type URL that displays a search page from the billing system.

4. Universal containers hasimplemented salesforce service cloud with the goal of reducing the number of escalated case for contact center. What metric should a contact center manager use to analyze this?

A) Percent of cases closed meeting the defined SLA
B) Percent of cases closed with an attached article
C) Percent of cases closed on first contact
D) Percent of cases closed with chatter posts

5. Which Statement is true regarding Salesforce Chatter Answers? Choose 3 answers

A) Knowledgearticles can be created fromAnswers
B) Escalate a question to a case
C) Select best answers for questions.
D) External users can subscribe to Answers
E) Answers can be exposed to partner portal users

Solutions: