Try Avaya : 132-S-720.1 valid & accurate questions and answers
Updated: Sep 10, 2026
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Avaya 132-S-720.1 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Specialist Call Center Implement and Support Elective Exam |
| Exam Number: | 132-S-720.1 |
| Related Certifications: | Avaya Aura Call Center Elite Implementation Avaya Call Management System (CMS) Specialist |
| Exam Price: | USD 125 |
| Passing Score: | 70% |
| Exam Format: | Multiple Choice, Multiple Response |
| Certificate Validity Period: | 2 years |
| Available Languages: | English |
| Exam Duration: | 90 minutes |
| Real Exam Qty: | 65 |
| Recommended Training: | Avaya Call Management System (CMS) Administration Avaya Aura Call Center Elite Implementation Training |
| Exam Registration: | Pearson VUE Testing Services Avaya Learning & Certification Portal |
| Sample Questions: | Avaya 132-S-720.1 Sample Questions |
| Exam Way: | Proctored online or in-person at authorized testing centers |
| Pre Condition: | Basic knowledge of Avaya Aura Communication Manager and call center operations; recommended to have 6-12 months hands-on experience |
| Official Syllabus URL: | https://www.avaya.com/en/training-certification/ |
Avaya 132-S-720.1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Call Management System (CMS) Administration | 25% | - User access and permissions - Report configuration and management - CMS installation and setup - Real-time monitoring and data analysis |
| Configuration & Implementation | 30% | - Feature activation and customization - Agent configuration and functionality - Call vectoring setup and configuration - Routing strategies and advanced routing |
| Maintenance & Troubleshooting | 20% | - Troubleshooting routing and call flow problems - Log analysis and error resolution - System health checks and monitoring - Diagnosing common issues |
| Avaya Aura Call Center Elite Architecture & Features | 25% | - Integration with Avaya communication platforms - System components and architecture - Core features and capabilities |
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