Try Oracle : 1Z0-465 valid & accurate questions and answers
Updated: May 29, 2026
No. of Questions: 80 Questions & Answers with Testing Engine
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Oracle RightNow CX Cloud Service 2012 Essentials Sample Questions:
1. You have created an add-in that utilizes the SOAP API, and uploaded it to the agent desktop and the incident workspace so that agents can access your custom product registration table.
The agents are getting an error when trying to use the add-in.
Which three permissions are required for an Agent to use an add-in an incident workspace?
A) Account Authentication
B) Object Designer
C) Custom Object Read
D) Custom Object Create
E) Session Authentication
2. Your customer is a printing company and every knowledgebase article contains the word "print.
Which configuration will enable end customer searches to return a single knowledge article result when searching with "print"?
A) Add "print" using the Stop word editor and add "print" to the alias file.
B) Add "print" using the stop word editor and add "print" to a search priority word and assign one answer.
C) Add "print" to only one knowledgebase article keyword and add "print" to a search priority word and assign multiple answers.
D) Add "print" using the stop word editor and add "print" to only one knowledgebase article keyword
3. Your customer has asked you to enable their system and agents to capture an order number.
The order number field is a nine-digit alphanumeric field.
They would also like their end customers to enter their own order number when asking a question on the customer portal pages.
Identify three steps to establish the field.
A) Create a custom field for Incident.
B) Create a custom field for Answer.
C) Set the data type for a custom field to Text Field.
D) Select the Interface Visibility End User - Read/Write check box.
E) Select the Interface Visibility Marketing & Feedback to web form check box.
F) Set the data type for a custom field to Menu.
4. Your customer has special business process where their agents will put incidents into a waiting status for a period of one week on a regular status basis.
Your customer would like these incidents to remain in the waiting status until the agent has finished researching the incidents(s).
Your customer does not want these incidents to close until 7 calendar days have passed.
Which configuration setting needs to be modified form its default value in order to prevent the system from closing the waiting incident automatically?
A) PURGE_DELETE_INCIDENTS
B) CI_HOURS
C) MYQ_REOPEN_DEADLINE
D) DORMANT_INCIDENTS
E) CI_WAITING_CALC_DAYS
5. Identify the seven data types that are available as custom fields.
A) Multi Select Menu
B) Date/Time
C) Menu
D) Date Field
E) Currency
F) Text Area
G) Integer
H) Yes/No
I) Float
J) Text Field
Solutions:
| Question # 1 Answer: A,B,D | Question # 2 Answer: B | Question # 3 Answer: A,C,D | Question # 4 Answer: D | Question # 5 Answer: A,B,C,D,F,G,H,J |
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